Top 9 Best Customer Support Apps For Shopify

Once you set up your Shopify store, you need to find the best Shopify apps to get working. So we spent the time to shortlist the best customer support apps for Shopify and make it easy for you to choose the one that works best for you.

Top 9 Best Shopify Customer Support Apps

Let’s get right into the top 10 best Shopify customer support apps for all the different purposes.

Also read: Top 10 Shopify Cookie Apps of 2022

1. DelightChat – Customer Support App for Shopify

Top 9 Best Customer Support Apps For Shopify - DelightChat 1 -
  • Rating – 4.5/5 (2733 reviews)
  • Pricing – Free plan available. Paid plans start at $29/month

DelightChat is ecommerce customer support software for Shopify built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries – all from a single screen.

Pros:

  • DelightChat lets you answer customer inquiries and collaborate with your team from the same screen.
  • Integration with live chat, email, Facebook (comments), WhatsApp and Instagram makes it easy to track and resolve requests from different channels.
  • DelightChat offers excellent value at a much lower cost than other options on this list.
  • DelightChat has powerful automation and auto-save features that help you resolve duplicate queries in a jiffy.
  • Most importantly, you can collaborate with your team right from the app itself. No need to switch between tabs, reducing productivity and wasting work time.
  • Pricing is based on the number of conversations with fixed monthly plans. This ensures you don’t overpay irrespective of the number of users on your team.

Cons:

  • Only works for Shopify stores
  • A relatively new player in the market

Top features of this app:

  • Omnichannel helpdesk – DelightChat connects to all your support channels including Facebook, Instagram, Emails, Live Chat, and WhatsApp
  • WhatsApp Marketing – This is the only customer support helpdesk for Shopify that features full-fledged WhatsApp marketing and broadcast messaging.
  • Team Management and Automations – Bring all your team members onboard and communicate with them right from DelightChat. This app also features powerful automations to assign tickets to your team members, auto reply to customers based on different keywords, and much more.

3. Reamaze Live Chat & Helpdesk

Top 9 Best Customer Support Apps For Shopify - Reamaze -
  • Rating – 4.8/5 (199 reviews)
  • Pricing – Starts at $29/month

Reamaze is another great Shopify customer service app for ecommerce brands. It is said to be the closest competitor to players such as DelightChat, Gorgias, and Richpanel. This helps your team to seamlessly resolve customer requests. Reamaze’s live chat is one of its main features.

Pros:

  • Reamaze is known for its live chat feature thanks to its customizable chat experience and instant order status bot. It also boasts other features such as a FAQ search, a status page (which lets you know if an order is delayed), an out-of-the-box bot, and more.
  • Reamaze also one of the tools that integrates with most ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, etc. It is also GDPR compliant, giving you the confidence to sell in the European market.

Cons:

  • Reamaze’s collaboration features are not user friendly. To seamlessly manage customer service, you may need to share screenshots of Reamaze to collaborate in a completely different tool like Slack or WhatsApp.
  • Reamaze charges per user per month. It can be expensive as support tickets go up and you need to add more reps to your team.
  • The app focuses more on closing tickets fast than building long term relationships with clients

Features of this app:

  • Customizable chat experience – Reamaze is known for its highly customizable live-chat features for Shopify.
  • Centralized customer service – Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
  • Automate teams & common tasks – Get access to all your Shopify orders right from the dashboard. Reamaze helps you view and edit orders right from the dashboard.

3. Gorgias – Live Chat & Helpdesk for Shopify

Top 9 Best Customer Support Apps For Shopify - Gorgias -
  • Rating – 4.7/5 (512 reviews)
  • Pricing – Starts at $60/month

Gorgias is a customer support service designed for online stores. It integrates with Shopify, WooCommerce and BigCommerce. It offers great integrations with Shopify that help support agents seamlessly deliver great customer support.

Pros:

  • Gorgias is tightly integrated with Shopify, allowing you to display customer data directly in your dashboard. It also helps you change orders, initiate refunds, and perform many of the tasks you need to complete by visiting the Shopify admin panel.
  • Unique tags can be used to mark conversations for future reference in Gorgias.
  • Gorgias supports integration with most channels where you can receive support requests such as email, Facebook, Instagram and more. You can create custom macros to automate answers to frequently asked questions.
  • Finally, there is intent detection, which can detect customer intent such as shipping, returns, exchanges, etc. You can then set up autoresponders or use tags to route tickets. ‍

Cons:

  • Gorgia is not easy to use. To use the product properly, you have to learn to be cool. Very expensive.
  • The all-inclusive plan costs $750 per month and is limited to 6,000 sheets per month.
  • Collaborating is not easy for Gorgias. It’s hard to pass a conversation to another customer service representative. Ultimately, you can collaborate in your team using other internal chat tools.
  • This is a matter of personal preference, but many customers say Gorgias is more of a ticketing system than a communication tool.

Features of this app:

  • Centralize customer tickets – Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all support requests from one place.
  • Reduce response time – Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
  • Automate your support – Stop losing time by responding to recurring request and let Gorgias answers questions like “Where is my order” with a personalized message.

4. HelpCenter App by Vertex LV

Top 9 Best Customer Support Apps For Shopify - VertexLV HelpCenterApp -
  • Rating – 4.8/5 (1260 reviews)
  • Pricing – From $4.99/month.

HelpCenter app is a very widely known app in the customer support apps space on Shopify. It offers highly advanced features for create chatbots and automating your support with intuitive flows.

Features of this app:

  • Intuitive FAQ in 10 minutes – Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.
  • HelpDesk for customer service – Access all customer inquiries from email, Live Chat, Chatbot and FB Messenger in a single platform and save your time.
  • Product description tabs – Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs

5. Richpanel – Customer Service & Help Center

Top 9 Best Customer Support Apps For Shopify - Richpanel -
  • Rating – 5/5 (68 reviews)
  • Pricing – Free plan available. Pro starts at $99/month

Richpanel is a great omnichannel customer support app for Shopify. It helps you manage your email, live chat, phone number, and social media from a single inbox.

Features of this app:

  • Powerful & Easy Help Center – Simple yet powerful Help Center to let customers resolve issues quickly. Includes Order tracking, returns, RMA, exchanges and product FAQs.
  • One Helpdesk for all channels – Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.
  • Powerful Reporting – Track and improve your support metrics including CSAT, Response times and Revenues from customer service.

6. Tidio ‑ Live Chat & Chatbots

Top 9 Best Customer Support Apps For Shopify - VertexLV HelpCenterApp -
  • Rating – 4.8/5 (1395 reviews)
  • Pricing – Free plan available. Pro plan starts from $15/month

Tidio is a new chat application for Shopify stores that has gained popularity quickly since its launch. Tidio allows both customers and employees to reach you using real-time messaging. With Tidio, you can also create your own Chatbot

Features of this app:

  • Respond on Chat and Messenger – Tidio lets you get all your live chat, e-mail, and Messenger communication in one panel. Save time with our free mobile app as well.
  • Enable Bots and increase sales – Start using intelligent Bots, which reclaim abandoned carts and increase sales, reacting to your customers’ behavior. Automatically!
  • Set up in less than 30 seconds – Adding Tidio to your Shopify store takes less than 30 seconds. Click “Add app,” allow the widget to install on the site, and you’re done!

7. Willdesk – Help Center,Live Chat,FAQ Page

Top 9 Best Customer Support Apps For Shopify - Willdesk -
  • Rating – 4.8/5 (31 reviews)
  • Pricing – Free

Willdesk is a customer support software to manage your WhatsApp and Live Chat from a single place. The company is now working on integrating with Email service providers and Social media for customer support.

Features of this app:

  • HelpDesk for customer service – Access all customer inquiries from email, Live Chat, and Whatsapp in a single platform without switching and save your valuable time.
  • Reduce response time – Use pre-made templates that include customers’ data like shipping and order details to address any question in 2 clicks.
  • Powerful Order Tracking widget – Stop losing time by responding to recurring questions like “Where is my order” with a powerful order tracking widget. 24/7 live chat support

8. Kustomer

Top 9 Best Customer Support Apps For Shopify - Kustomer -
  • Rating – 4.8/5 (31 reviews)
  • Pricing – Free

Kustomer is one of the best customer support apps for Shopify. It offers some of the most advanced and well-built features compared to other apps in the list. However, you may find it more complicated if your use case does not call for advanced workflows.

Features of this app:

  • Powerful Agent Dashboard – Unify all customer interactions in a single timeline view and empower agents to deliver faster, personalized support.
  • Automated Self-Service – Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.
  • Turnkey Integration – Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.

9. Heyday ‑ Sales & Support Chat

Top 9 Best Customer Support Apps For Shopify - Heyday -
  • Rating – 5/5 (5 reviews)
  • Pricing – From $49/month

HeyDay is a new customer support app in this list. Yet it seems to be quite promising looking at the work they put into building the UI/UX, feature set, and automation.

Features of this app:

  • Turn browsers into buyers – Sell more in every conversation with Heyday’s AI + human combination that displays personalized product carousels 24/7.
  • Free yourself from FAQs – Focus your time on higher value sales conversations by automating questions like order tracking, shipping fees and store hours.
  • All channels under one roof – Make it simple to keep track of every interaction thanks to email, webchat, Messenger, WhatsApp & Google’s Business Messages integrations.

Conclusion

These are some of the best customer support apps for Shopify. While choosing a customer support app for your eCommerce business will need you to spend time exploring their free trials or sitting for their free demos, it is worth the upfront investment.

The sunken costs of going all in on a customer support app only to realize that it does not make sense for your business is huge.

So go ahead and try them out. Every one of them offer great customer support that you can connect to ask for more details before jumping onboard!

Also read: Top 10 Shopify Cookie Apps of 2022

Want to get your app listed? If you have built a Shopify app that fits the list, see one missing from here, let us know. Drop us an email on [email protected] with the subject "Collaboration request" and we'll get back to you as soon as possible.

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Ray Ferrell

Ray is a SaaS marketer and writer by profession. He enjoys exploring the latest technology on the market. With this blog, he expresses his love for the newest software products on the market. Join him on the journey in exploring the SaaS markets.

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