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Shopify is one of the most popular eCommerce platforms out there and for good reason. It’s easy to use, has a ton of features, and is very scalable. But once you set up your Shopify store, you need to find the best apps to really make it work for you. So we’ve done the legwork and shortlisted the best Customer Support apps for Shopify to help you get started.
Also check: Top 10 Best Customer Photos Apps for Shopify
Best Shopify Customer support Apps Of 2022
With so many apps out there, it can be tough to know which ones are the best. So here’s a list of the best Shopify Customer Support apps to help you grow and scale your business more efficiently. Each of these apps has its own unique set of features and benefits, so be sure to read through the descriptions and our take based on the user reviews carefully to find the Shopify app that’s right for you.
1. Contact Us Form with Captcha
- Rating – 4.8 of 5 stars (271 reviews)
- Pricing – From $4.90/month. 7-day free trial.
Start with a ready-made online contact form and blend it into your Shopify store’s look & feel with easy-to-use customization features. The half-width and full-width features empower you to match the contact form to your page’s design. You can also customize your contact form to fit your store’s theme, using our flexible CSS custom editor to bring the best experience to your customers.
- Intuitive Form Builder – Quickly and easily create a contact form; no coding or learning is required.
- Responsive and Customizable – We have a contact form builder to make a contact form, callback form, feedback form, and more. This makes it easy to get in touch with us should you have any questions or concerns.
- Google ReCaptcha Integration – Avoid spam and abuse with Google reCaptcha integration.
Verdict:
Based on customer reviews, Contact Us Form with Captcha is a reliable, easy-to-use app that provides good customer service. However, there are some minor issues that users have reported, such as the form not working after updates to themes or website code. Overall, this is a great app that is well worth considering if you need a contact form.
2. On‑demand Support Agents in US
- Rating – 5.0 of 5 stars (14 reviews)
- Pricing – Free plan available. 14-day free trial. Additional charges may apply.
With Chatdesk, you can connect to high-quality support agents in the United States. Simply connect to your support platform like Gorgias, Zendesk, Freshdesk, Intercom, or any other and Chatdesk will assign real human agents to handle your ticket and customer chat.
- Get Support Agents, On-demand – Access high-quality, on-demand customer support agents in the United States. Chatdesk works with Gorgias, Zendesk, Yotpo and 35+ other help desk platforms!
- Real Human Support, No Hassles – Never worry about hiring or training customer support resources. Chatdesk assigns service agents to your store as needed, with no commitments!
- Outsource Support, Grow Faster – With outsourced support, you can boost conversions by up to 10% and achieve an NPS of 90+. You can link your existing support platform without developers.
Verdict:
Based on customer reviews, On‑demand Support Agents in US are extremely helpful and respond quickly to feedback issues. They have made the customer service process seamless and have helped to improve response times significantly.
3. Printful: Print on Demand
- Rating – 4.6 of 5 stars (3917 reviews)
- Pricing – Free plan available
Looking to start a business with printed or embroidered t-shirts? Or sell art or blankets from the comfort of your home? Printful were designed as a print on demand dropshipping supplier ready to support you every step of the way and take care of the boring fulfillment tasks.
- Create custom products – Using our tools, it is easy to create high-quality products, such as T-shirts and hoodies, mugs and wall art. You can start selling these products in no time!
- Dropshipping on demand – We will print, package, and ship your products to your customers while you focus on design and marketing.
- No design experience? – No problem! You can use our free clipart graphics or premium images to customize them however you like.
Verdict:
Based on customer reviews, Printful: Print on Demand offers a great and easy to use platform, with diverse products and templates. However, the company needs to work on its leadership skills, as it continually fails to meet customer expectations. Furthermore, the website is sorely lacking in terms of functionality and design.
4. Spocket ‑ US & EU Dropshipping
- Rating – 4.6 of 5 stars (2842 reviews)
- Pricing – Free plan available. 14-day free trial. External charges may apply.
Find fast shipping and winning products from suppliers in the US, Europe, Canada, Asia, Australia, Brazil, and more. Add them to your Shopify store in a few clicks using our easy-to-use import tool. Automated AliExpress dropshipping with seamless product import and order fulfillment via API is enabled through our official partnership with AliExpress.
- Dropship US & EU suppliers – You can find suppliers for fast shipping from the USA, EU, Australia, Brazil, and more. Thousands of successful dropshipping stores have been built using Spocket.
- AliExpress Dropshipping – Find AliExpress dropshipping products and import them easily using the AliScraper chrome extension. Migration tool from Dsers & Oberlo.
- 24/7 Premium chat support – Get instant chat and phone support from our team. We offer 24/7 customer support to help you build and grow your dropshipping business.
Verdict:
Based on customer reviews, Spocket ‑ US & EU Dropshipping Suppliers seems to be a good choice for starting or expanding your business. The quality of the products, combined with the helpful and friendly customer support, makes it a great choice for those looking to dropship. However, there are some complaints regarding the China-based suppliers, and some customers would like to see an option to include shipping costs in the price. Overall, though, Spocket is a reputable supplier with a high quality product and excellent customer service.
5. Trendsi ‑ Fashion Dropshipping
- Rating – 4.9 of 5 stars (991 reviews)
- Pricing – Free to install. Additional charges may apply.
Trendsi is your reliable fashion dropshipping partner that you should never miss out on. With our support, you’ll be successful in this business.
- Fast Shipping & Free Returns – We have fast shipping and free returns from our US warehouses. Our customer support is always there to help you win every micro-moment.
- Quality Fair Trade Products – At our store, you’ll find designer brands and high-quality products that will wow your customers. New items are sourced and added daily.
- Trustworthy Partner – We’re committed to satisfying your customers and increasing their retention. Custom packaging is also available as you scale.
Verdict:
Based on customer reviews, Trendsi ‑ Fashion Dropshipping App is generally a good, reliable platform with customer service that is responsive and helpful. There are occasional issues with order accuracy or communication, but these are typically resolved quickly. Overall, it seems to be a reliable option for anyone looking to start or expand their fashion business.
6. Syncee ‑ Global Dropshipping
- Rating – 4.7 of 5 stars (858 reviews)
- Pricing – Free plan available. Additional charges may apply.
Find the best-selling products on Syncee Marketplace and easily add them to your store. We verify dropshipping suppliers from the US, CA, EU, UK, AU, and more so you can easily fulfill your customers’ orders.
- 5M+ Dropshipping Products – Get instant access to dropshipping products from a large selection of trusted brands in the US, CA, EU, UK, AU and more.
- Powerful Automated Solutions – Add products to your store with one click. Enjoy automated product uploads, updates, and order data synchronization.
- We’re Here for You – We are dedicated to providing superior customer service. Our professional team is here to help you every step of the way.
Verdict:
Based on customer reviews, Syncee ‑ Global Dropshipping Marketplace is a great platform for selling high quality products from US suppliers. The customer support is very helpful and responsive, and the platform has a wide variety of quality suppliers. However, some customers have had issues with receiving refunds, and it can be difficult to find specific products. Overall, though, this is a great dropshipping platform that is worth considering if you are looking for high quality products from US suppliers.
7. Live Chat,Help Center,Helpdesk
- Rating – 5.0 of 5 stars (404 reviews)
- Pricing – Price: Free
Top Shopify stores use Willdesk to reduce ticket response time and improve their customer support teams.
- HelpDesk for customer service – Manage customer support from one inbox, stop switching all day long. Live Chat, Email, Facebook, Instagram, and Whatsapp are all integrated into our platform so you can manage your support interactions from one place.
- Turn browsers to customers – Talk to visitors live, recommend products, and get them to sign up for your newsletter or free trial.
- Powerful help center widget – Help customers resolve issues such as “Where is my order?” with a powerful order tracking widget. 24/7 live chat support is available.
Verdict:
Based on customer reviews, Live Chat,Help Center,Helpdesk ,Technical Support, and Pro version, we can say that the Willdesk App is excellent. It has a number of features that make it stand out from the competition. The customer service is also very responsive and helpful. Overall, we would definitely recommend the app to anyone looking for an easy-to-use and well-designed app store.
8. Subscriptions by Yotpo
- Rating – 4.9 of 5 stars (26 reviews)
- Pricing – Free to install. Additional charges may apply.
Yotpo Subscriptions is the most intuitive subscription management solution, empowering brands to accelerate growth by easily adding a subscription app.
- Sell Subscriptions in Minutes – With our easy-to-use subscription plans, you can boost your LTV quickly and easily. We have a free migration option as well as 24/7 customer support.
- Empower Your Subscribers – Allows your customers to easily make changes to their subscriptions. The self-management portal gives them control.
- Increase Recurring Orders – By engaging customers in their buying journey, you can identify your loyal shoppers and nurture them into regular subscribers to increase your recurring orders.
Verdict:
Based on customer reviews, Subscriptions by Yotpo is an excellent app for managing subscriptions for your store. The app is easy to use and the team provides great support.
9. Judge.me Product Reviews
- Rating – 5.0 of 5 stars (10605 reviews)
- Pricing – Free plan available
Judge.me helps you collect and display star ratings and reviews about your products and Shopify store. Social proof from reviews and other user-generated content like photos and videos increases your conversion rate, organic traffic, and buyer engagement. Our photo and video reviews are free!.
- Get more reviews on autopilot – Buyers can review products directly in their email. They can also take photos and videos of products and submit them for review. You have full control over the reviews you send out and the emails you receive, as well as reminders and coupons.
- Show star ratings and reviews – Review stars in Google Search (rich snippets), Google Shopping, and Facebook. On-Site: All Reviews Page, Carousel, Badges to show social proof.
- Boost sales with social proof – Installation is easy and our support team is available 24/7. Import your existing reviews and use our widgets to customize your shop design. You can request as many reviews as you like to increase your UGC.
Verdict:
Based on customer reviews, Judge.me Product Reviews App is a great review app that meets the needs of users. It is easy to use and has responsive support that helps users with any issues they may have. The app is also customizable, and makes it easy for users to add reviews quickly and easily. Overall, Judge.me Product Reviews App is a great review app that users would highly recommend.
10. WhatsApp app by SuperLemon
- Rating – 4.4 of 5 stars (1150 reviews)
- Pricing – Free plan available. 7-day free trial. Additional charges may apply.
Favoured by merchants who want to send automated & manual WhatsApp notifications such as abandoned cart recovery, order confirmation, order tracking, delivery updates and more.
- WhatsApp Chat + WhatsApp Share – Easy and quick customer support is available through the WhatsApp Chat button. This can help increase referral sales, too.
- WhatsApp Abandon Cart Recovery – Automated Abandoned Cart Recovery + WhatsApp Marketing. Recover lost sales and include discounts automatically.
- Order notifications & COD – You can send order confirmation, order tracking, and COD cash on delivery notifications with WhatsApp CRM. This will help keep your customers happy and ensure you have repeat business.
Verdict:
Based on customer reviews, WhatsApp app by SuperLemon is considered one of the best apps for marketing. Its easy to use, efficient and provides a good conversion rate. However, it would be great to see more price tiers available.
Next steps
There you have it! The best Shopify customer support apps to help take your business to the next level. No matter what your budget is or what type of business you have, there’s an app on this list that can help you improve and scale your business. And since most of these Customer Support apps for Shopify have a free trial, you can spend a while to try some of the ones you like best before finalizing one one! So what are you waiting for? Get started today and see the results for yourself! And don’t forget to keep an eye on for more Shopify app reviews
