Want to ensure the best customer support on Shopify? You may want to consider DelightChat – a customer support app for Shopify stores. In this DelightChat review, we’ll go over the features and benefits of the app and see if it’s the right tool for you.
What is DelightChat?
DelightChat is a customer support tool that helps Shopify store owners manage all their support channels from one unified inbox. This includes WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat.
With DelightChat, you can reply to customer queries quickly and efficiently, as well as keep track of who is responsible for each support ticket. In addition, DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing.
Top Features of DelightChat
Let’s now look at some of the best features of DelightChat here.
1. Manage all support channels from one unified inbox
With DelightChat, you can reply to customer queries on WhatsApp, Instagram DMs, Facebook Messenger, Social Comments, Email & Live Chat from one dashboard. This saves you time and ensures you never miss a customer query.
2. Official WhatsApp Business API & Green Tick Badge
DelightChat provides official WhatsApp Business API to Shopify D2C brands to power their WhatsApp Support & Marketing. This provides a more professional look for your brand and helps you connect with customers on WhatsApp.
3. WhatsApp Broadcasts & Remarketing Campaigns
DelightChat allows you to send WhatsApp Broadcasts using the official API. This is a great way to grow your sales and connect with customers on WhatsApp. You can also setup abandoned cart recovery, order confirmation, delivery notifications, and more via WhatsApp.
4. View Shopify Order Data beside tickets
With DelightChat, you can view order details and tracking information beside each ticket. This is a great way to keep track of your orders and ensure efficient customer support.
5. Answer repetitive questions automatically
With DelightChat, you can setup powerful auto-replies to common queries. This saves you time and ensures you always have a quick response to customer questions.
6. WhatsApp Chatbot
DelightChat also has a WhatsApp Chatbot feature that allows you to create powerful WhatsApp bot flows. With this, you can auto-reply and route conversations to an agent, reply with tracking info, share exchange/refund policy, and more.
7. Automatically assign, tag & reply to tickets
DelightChat also has automation features that help you save time and increase productivity. With this, you can auto-assign tickets, auto-add tags, auto-respond outside business hours, and more.
Pros and cons of DelightChat on Shopify
Pros of DelightChat for Shopify:
- Manage all support channels from one unified inbox
- Official WhatsApp Business API & Green Tick Badge
- WhatsApp Broadcasts & Remarketing Campaigns
- View Shopify Order Data beside tickets
- Answer repetitive questions automatically
- WhatsApp Chatbot
- Automatically assign, tag & reply to tickets
Cons of DelightChat for Shopify:
- It does not work with other platforms apart from Shopify
DelightChat Customer Reviews
DelightChat offers three paid plans- Startup, Scale, and Growth.
The Startup plan costs $49 per month and includes 1000 support tickets, 5000 marketing contacts, and support inboxes for WhatsApp API, IG, FB, email, and live chat. This plan also includes WhatsApp broadcasting, abandoned cart, order notifications, COD order verification, and SCALE.
The Scale plan costs $99 per month and includes 2000 support tickets, 10000 marketing contacts, and everything in the Startup plan, plus free Green Tick application, unlimited team members and support channels, 3 Shopify stores, and 1:1 personalized onboarding.
The Growth plan costs $299 per month and includes 6000 support tickets, 30000 marketing contacts, and everything in the Scale plan, plus unlimited Shopify stores, dedicated account manager, and WhatsApp group and phone support.
Should you go with DelightChat for your customer support?
Overall, DelightChat is a great customer support tool for Shopify stores. It has all the features you need to manage your support channels efficiently and connect with customers on WhatsApp.
Want to get your app listed? If you have built a Shopify app that fits the list, see one missing from here, let us know. Drop us an email on [email protected] with the subject "Collaboration request" and we'll get back to you as soon as possible.