Top 10 Best Survey Apps for Shopify [Updated September 2022]

1. Replay Site Recorder & Surveys

• Rating – 4.7 of 5 stars (2338 reviews)
• Pricing – Free plan available

Better Replay is used by Shopify Stores to promote what’s working, fix what isn’t, and evaluate new ideas.

• Track user behavior & actions – Record how people navigate your website and use that data to convert visitors into customers.
• Insights to optimize your shop – Intuitive insights make it easy to understand why a landing is not converting or even whether a design is successful.
• Post-purchase surveys – Use surveys to build and strengthen your connection with your customers. These surveys provide valuable insights that can help you improve your business.

Verdict:

Based on customer reviews, Replay Site Recorder & Surveys is not very reliable. In particular, it is difficult to use, does not work well, and has a high price tag. Furthermore, customer service is not responsive or helpful.

2. Zigpoll Customer Surveys

• Rating – 5.0 of 5 stars (99 reviews)
• Pricing – Free plan available

No coding is necessary to set up your survey – it’s easy to do on both Shopify and Shopify Plus. Install the number one rated survey app, and you’ll receive 100 free responses from your customers every month.

• Post Purchase Surveys & More – Trigger web or email surveys after customers have completed a purchase to collect precise feedback. Use the insights to optimize your sales and marketing efforts.
• Expand Your Audience – Use Zigpoll to capture emails and gather more detailed user data. pipe this data into Klaviyo, Mailchimp, and other platforms using our integrations.
• Gather deep consumer insights – Design responsive customer surveys that will generate a flow of consumer insights and help inform big business decisions.

Verdict:

Based on customer reviews, Zigpoll Customer Surveys provides an effective and efficient way to gather feedback from customers.

3. Post‑Purchase Survey Question

• Rating – 4.8 of 5 stars (40 reviews)
• Pricing – Price: Free

What can you tell me about your customers if I asked you a few questions?

• Customisable survey question – Learn more about your customers with this simple yet effective post-purchase survey. You can ask any question that will provide valuable insight.
• Survey revenue analysis – By surveying revenue statistics, you can identify which responses generate the most sales. This will help inform your Marketing spend.
• Works with all themes – It sure does! Customize it to your own liking with any themes.

Verdict:

Based on customer reviews, Post‑Purchase Survey Question naire is a software that is helpful for collecting data after purchasing a product. Based on the customer reviews, it seems like the software is easy to use and it provides helpful information about the product.

4. Kno Post Purchase Surveys

• Rating – 5.0 of 5 stars (26 reviews)
• Pricing – Free plan available. 14-day free trial.

KnoCommerce helps Shopify merchants fill in the gaps of their customer data with important questions at the right moment. Unlike other attribution or checkout survey solutions, we give you templates for quick set up and help you use and understand your data in real time.

• Deploy in minutes – Our templates make it easy to deploy powerful no-code surveys in minutes. You can use them to deliver post purchase surveys or as standalone survey pages.
• Gain critical insight – Use direct customer feedback and robust audience building tools to identify your strengths and weaknesses. This will help you to improve your business.
• Drive deeper engagement – Take advantage of your new insight to optimize marketing channels, product development, and more. Use actions to drive 1-1 customer engagement.

Verdict:

Based on customer reviews, Kno Post Purchase Surveys appear to be a reputable survey company. Most customers seem to be happy with their surveys and find them to be helpful and informative.

5. Ark — Checkout Upsell & Survey

• Rating – 5.0 of 5 stars (96 reviews)
• Pricing – Price: Free

Boosting your revenue and AOV without having to increase traffic is easy with Ark thank you pages. This feature allows you to feature attractive upsell and cross sell offers on your order summary page.

• Same Traffic, Increased AOV – You can make more money from the same traffic by using non-intrusive upsell offers and cross sell offers on your order status pages.
• Track Your Upsell Performance – #1 Upsell will let you track the performance of each upsell you create in real time, including revenue, conversion rate, and more.
• Set it & forget it. No code. – We have 24/7 live chat support so you can get help setting up lucrative and powerful upsell recommendations at any time.

Verdict:

Based on customer reviews, Ark — Checkout Upsell & Survey App is a good app that can help improve customer satisfaction and conversion rates.

6. Post Purchase NPS Survey

• Rating – 4.6 of 5 stars (80 reviews)
• Pricing – $9.90/month. 7-day free trial.

NPS Post Purchase Survey Form App is ideal for gauging customer happiness with your product offerings. The Net Promoter Score embedded in the customer feedback form allows you to know the satisfaction level of your customers. Additionally, our customer feedback Form app allows Shopify merchants to create numerous lists of questions suitable to their products and services that help derive metrics. The app is best designed make referrals.

• Critical Customer Insights – Net Promoter Score is a quick and easy tool to measure customer satisfaction. It can be found on your Order Status or Checkout Page and takes seconds to complete.
• Customize Your Survey Form – Get to know your customers’ post-purchase feedback by asking them where they heard about you.
• Focus on Sales Channels – The data can help you identify high-performing sales channels to allocate more budget and effort.

Verdict:

Based on customer reviews, Post Purchase NPS Survey seems to be a quality tool that is helpful for customer satisfaction tracking. Additionally, the survey provides valuable insights that can help businesses improve their operations.

7. Grapevine Post Purchase Survey

• Rating – 5.0 of 5 stars (133 reviews)
• Pricing – From $5/month. 7-day free trial.

Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a few minutes to set-up and activate, and only a few seconds for Customers to answer.

• Custom Post Purchase Surveys – Learn more about your customers with this easy-to-use post purchase survey. Ask any questions that will provide valuable insights.
• Post Purchase Survey Analysis – By tracking post purchase survey revenue stats, you can identify which responses are the most successful in generating sales. This information can be used to inform marketing efforts and strategy.
• One-click Post Purchase Survey – The post purchase survey is quick and easy to complete and can be found on your order status page. This will lead to high customer response rates.

Verdict:

Based on customer reviews, Grapevine Post Purchase Survey suggests that the product is effective at relieving stress. However, it is not perfect and some customers have complained about the quality of the product.

8. UserLoop Post Purchase Surveys

• Rating – 5.0 of 5 stars (12 reviews)
• Pricing – Free plan available

You can embed surveys on your order confirmation page, send surveys by email, and get deep-dive reporting. Set up your first-party customer dataset in minutes, and you’re ready to go!

• Constant Stream of Insights – Survey your customers at different points throughout their buying process, including on your Shopify Order Confirmation page and by email.
• Multi Question Surveys – Collect responses with multiple surveys and questions. You can use our templates or build your own.
• Grow Your Sales With Insights – Use your insights to improve your product development, customer experience, and segment responses based on your Shopify order and product data.

Verdict:

Based on customer reviews, UserLoop Post Purchase Surveys are a good way to generate insights into customer satisfaction after a purchase.

9. Customer Survey Form | Poll

• Rating – 3.8 of 5 stars (82 reviews)
• Pricing – Free plan available

Add survey forms or polls anywhere on your Shopify site, send them by email to improve customer service, or get feedback directly in Shopify POS during checkout.

• Survey Form for Feedback – You can choose from a variety of fields in your customer survey form to collect reviews or feedback. This can be done on your website or on Shopify POS.
• Survey and Poll Dashboard – Track survey and poll data easily via your POWR dashboard or Google Sheets integration. Sync with Shopify customers to collect customer survey feedback.
• Custom Polls and Votes – You can customize your survey, poll or vote form with star ratings, emoji feedback, custom fonts, colors and feedback form questions.

Verdict:

Based on customer reviews, Customer Survey Form | Poll + Survey App is not worth the price due to its poor administration and lack of customer support.

10. Fuzzy Surveys

• Rating – 4.3 of 5 stars (8 reviews)
• Pricing – Price: Free

With Fuzzy Surveys, you can set up polls and surveys on your post-purchase confirmation page.

• Quick & easy setup – Setup surveys that look amazing on your post-purchase checkout page.
• Collect critical insights – Learn about your customers’ after-purchase feedback. This will help you improve your products and services.
• Discover sales opportunities – Discover high-performing sales channels or new conversion opportunities with our data-driven insights.