Top 16 Best RMA Apps for Shopify [Updated August 2022]

1. AfterShip Returns Center

• Rating – 4.6 of 5 stars (1744 reviews)
• Pricing – Free plan available

Your customers can submit returns requests by entering the order number and email address in place of sending you an email.

• Automate Returns & Exchanges – Allow customers to return or exchange products via a branded returns portal that offers expedited return shipping with popular couriers like UPS & USPS.
• Send Proactive Return Updates – Notify your customers of their return and refund status as soon as possible via email. This will help reduce customer inquiries and anxiety. It will also boost trust and encourage repeat sales.
• Return Labels & Flexible Rules – To recapture revenue and save costs, generate discounted USPS prepaid return labels with Postmen shipper accounts.

2. Return & Exchange Portal

• Rating – 5.0 of 5 stars (184 reviews)
• Pricing – From $9.97/month. 14-day free trial. Additional charges may apply.

Enable your customers to return items easily and quickly through the ReturnGOs Returns & Exchange Portal. Provide them with alternative ways to get their money, such as product exchanges and store credit.

• Automate Returns Management – Create a branded self-service return portal to automate RMAs and customer return policy. This will make it easy to manage and track returns and exchange requests.
• Exchanges & Store Credit – If a customer is unhappy with their purchase, they can usually return or exchange it for a different product. We also offer store credit as an option which can be used in the future.
• Generate Return Labels – Configure return order shipping labels and processing through supported shipping carriers including Shippo, Shipstation, USPS and more.

Let’s now take a look at what users like and dislike about Return & Exchange Portal.

What users like about Return & Exchange Portal:

• The app is easy to use and manage
• The team is always updating the app to add new features
• Returns are processed quickly and easily
• The customer experience is great

What users dislike about Return & Exchange Portal:

• The app itself is great, but it doesnt integrate with UPS or Fedex
• To work with Fedex or UPS, you need to install Shippo or ShipStation for an additional fee

3. Sorted Returns Center

• Rating – 4.6 of 5 stars (412 reviews)
• Pricing – Free plan available. 14-day free trial.

What is the Clicksit sorted returns center?The Clicksit sorted returns center is a tool that allows users to compare and contrast various investment options.

• Return Labels – Which shipping service should you use to send your labels automatically to your customers?USPS, Collect+, or InPost?
• Branded Returns Portal – Your customers can request returns in seconds from a self-service portal, all in your branding.
• Refunds & Exchanges – We would like to streamline our refund process and have the option to automatically create a new order for exchanges.

Let’s now take a look at what users like and dislike about Sorted Returns Center.

What users like about Sorted Returns Center:

• The Clicksit Return Center has drastically simplified our return process.
• Our customers are happier and we are too thanks to this app.
• It is easy to use and customise, making it great for both consumers and retailers.
• The system automatically sends pre-paid return labels which is an added bonus.
• The team are quick to respond to any questions or issues that may arise.

What users dislike about Sorted Returns Center:

4. Return Rabbit

• Rating – 5.0 of 5 stars (11 reviews)
• Pricing – From $200/month. 14-day free trial.

Our return technology makes returns management easy for Shopify merchants. It converts refund requests into exchanges, while providing an excellent customer experience that encourages them to come back again and again. From return subreasons to insights that drive product quality, you’re sure to be pleased with our returns software.

• Convert Returns to Exchanges – With Smart Instant Exchanges, customers can exchange their items for any other product available in your store.
• Automate Customer Service – With automated RMA, labels, and refunds, your team can spend more time on issues that require a high level of empathy and problem solving.
• Increase Customer Retention – Find the customers that generate the highest profits, and serve them more closely. Keep the customers you already have, for longer.

5. Returnly

• Rating – 4.6 of 5 stars (162 reviews)
• Pricing – From $29/month. 14-day free trial. Additional charges may apply.

The Returnly App lets you automate and manage your returns through Shopify. You can set up your own returns center, and regain time back in the day.

• Seamless for customers – Your customers can handle returns and exchanges themselves with a self-service Return Center, automated emails, and more.
• Automate your workflow – Ship products to a customer and then automatically process returns through our return processing software.
• Manage returns with ease – Shopify allows you to easily manage returned orders, set custom policy settings, and brand assets to meet your business needs.

6. ReturnZap ‑ Returns Management

• Rating – 4.9 of 5 stars (20 reviews)
• Pricing – Free plan available. 14-day free trial.

Providing a great customer returns experience is essential to building repeat business and creating loyal customers.

• Self-Service Returns Portal – Customers can initiate returns without contacting support by using our returns portal.
• Returns Management Dashboard – Create and track your returns from one central location, send updates to customers, and collaborate with your team.
• Multiple Shipping Options – You can use prepaid labels and customer-paid labels to print labels for your products. You can also customize the labels to match your branding and marketing strategy.

7. Loop Returns & Exchanges

• Rating – 4.5 of 5 stars (14 reviews)
• Pricing – From $165/month. Additional charges may apply.

With Rephrase, you can help your customers keep their returns process smooth and hassle-free.

• Exchange for anything – The exchange portal drives more customer loyalty, more repeat purchases, and more positive reviews.
• Automate your return policy – We have a branded returns portal where customers can request a return and our team will handle the process with the automation you specify.
• Simplify return shipping – Transfer products to the physical world by connecting your Shopify store to various locations. This could include warehouses, donation centers, repair centers, and more.

8. PostCo 360: Returns Center

• Rating – 4.9 of 5 stars (44 reviews)
• Pricing – From $29/month. 14-day free trial.

With Rephrase, you can power your own returns center with ease! Our platform enables you to create a branded portal, add business logic, customize your return policies, and reduce costs associated with processing returns and increasing customer loyalty.

• Branded Return Portal – Create a self-service return portal with your logo, colour theme, and more to help customers return products easily.
• Exchanges and Store Credit – Acquiring new customers is more expensive than retaining existing customers – offer them store credit or refunds instead.
• Integrated Return Shipping – How can I join the global network of carrier partners?You can join the global network of carrier partners by using your own carrier account, or one of ours.

Let’s now take a look at what users like and dislike about PostCo 360: Returns Center.

What users like about PostCo 360: Returns Center:

• The app is easy to use and install
• It has videos to follow to help with setting up your account
• The customizable return portal is straightforward to use
• The staff is supportive and helpful
• The interface is user-friendly and easy to set up

What users dislike about PostCo 360: Returns Center:

• The app doesnt quite work for our shop – it seems like a good solution but its not perfect
• I had several questions for support and didnt receive a response back
• The lack of response has me concerned about future support and troubleshooting

9. Rich Returns

• Rating – 4.7 of 5 stars (36 reviews)
• Pricing – From $9/month. 7-day free trial. Additional charges may apply.

Returns, exchanges, and refunds are handled by Returns.io through a custom-branded returns portal for both large and small businesses. This allows businesses to maximize profits while taking care of returns and exchanges for their customers.

• Automate Returns Management – Create a return portal for your customers that is fully customizable for your team to manage. One central dashboard for your team to view and manage returns.
• Exchanges for OTHER products – We offer exchanges for products purchased on our site. Customers can exchange products for other items or refunds. Keep customers happy and increase sales!
• Analytics, Labels & QR-Codes – By providing loyalty rewards, you can drive more customers to your business. These rewards could include return labels and QR codes that customers can use to track their returns and get discounts on future purchases.

Let’s now take a look at what users like and dislike about Rich Returns.

What users like about Rich Returns:

• The app is a great way to keep track of your returns.
• The customer service is amazing.
• The app is very user-friendly.
• The process of making a return is very easy.

What users dislike about Rich Returns:

• The app is a waste of my precious time. Do not use this app if you anticipate connecting directly to your carrier of choice.
• The mobile UX is poorly formatted and buggy. Its straight-up awkward!
• The dev expects the merchant to configure all six (6) email templates.

10. ClickPost Returns Plus

• Rating – 0.0 of 5 stars ( reviews)
• Pricing – Free plan available. Additional charges may apply.

Post returns Plus simplifies the whole return management process for you and provides a great customer experience when returning items.

• Self-Serve Returns Portal – Allow your customers to send return requests directly from your returns portal. Customize look and feel. Improve customer experience.Allow customers to submit returns through the portal in a fun, easy-to-use way. Enable them to track the status of their request and view refunds (if any) automatically sent to them.Enable customers to submit returns through the portal in an easy and convenient way – with tracking of status and refunds automatically sent if applicable
• Automated Tracking Updates – Enable automated tracking updates to customers via emails so that they can easily keep track of their order progress and receive notifications when their order is ready for pickup. This will reduce customer queries and increase repeat purchase rates.
• Automate returns management – You can configure custom return reasons, approve return requests automatically, and manage refunds.

11. Versa Cloud ERP for eCommerce

• Rating – 5.0 of 5 stars (7 reviews)
• Pricing – Free plan available

Do you have a business that employs more than one accountant and uses sophisticated accounting applications and add-on products for inventory management, shipping, customer management etc.?If your business employs more than one accountant and uses sophisticated accounting applications and add-on products for inventory management, shipping, customer management etc., then you may need an enterprise-level accounting software package.

• All-In-One – To run your business, you need to have accounting, inventory and warehouse management software, shipping software, and receiving software.
• Inventory and Shipping – The inventory capabilities of the eCommerce platform are tightly integrated with the Financial and eCommerce systems across all aspects of buying, selling, receiving, stocking, shipping, and tracking.
• Click & Go – Integrating your ERP with Shopify can speed up the processing of customer orders.

12. eCommerce Returns Management

• Rating – 5.0 of 5 stars (4 reviews)
• Pricing – Free plan available. 30-day free trial. Additional charges may apply.

If you enjoy puzzles and challenges, ReturnKey is a great app to check out.

• Simple setup – Configure your returns portal to match the look and feel of your own website.
• Exceptional CX – Provide customers unparalleled convenience with scheduled home pick ups for returns that are due to a defect.
• Improved profitability – To ensure returns costs never exceed the recovery value, optimize return authorizations. Turn refunds into exchange and repurchase opportunities.

13. Customer Order Management

• Rating – 2.6 of 5 stars (4 reviews)
• Pricing – $15/month. 10-day free trial.

If you are looking for a platform that helps your customers manage their shopify orders effectively, then you can use the Customer Order Management App.

• – I am not sure if I should stay or go.I am not sure if it is appropriate for me to stay or go.
• – How do you know your cat is happy?What signals do you typically see from your cat when they are content and happy?
• – The company is in the midst of a restructuring.The company is undergoing a restructuring.

14. COS Order Returns Manager

• Rating – 2.1 of 5 stars (2 reviews)
• Pricing – Free plan available

Reduce customer phone support by automating the return process. Quick and easy!

• – A better way to recycle aluminum cans is to crush them and then mix the aluminum with soil or other organic matter.Another way to recycle aluminum cans is to crush them and mix the aluminum with soil or other organic matter.
• – The best time to plant a tree is during the fall or winter.There are several good reasons to plant a tree in the fall or winter: the weather is cooler, less competition for resources exists, and trees are more likely to prosper in these conditions.
• – The most effective way to reduce stress is to create a positive routineA good way to reduce stress is to create a positive routine by focusing on things that make you happy.

15. Accu Easy Return

• Rating – 0.0 of 5 stars ( reviews)
• Pricing – From $15/month. 30-day free trial.

If you are looking for an easy way to return products, Accu Easy Return is the perfect solution!

• Automate Returns – Allow your customers to return products using an Accu Easy Return app solution and offer a hassle-free return experience to your customers.
• Return Updates – We will send you notifications about the status of your return through the whole process. If there are any issues, we will contact you as soon as possible.
• Returns Management – Keep track of all returned orders in one place so that you can easily process them.

16. Optily ‑ ROAS Supercharger

• Rating – 5.0 of 5 stars (3 reviews)
• Pricing – Free plan available

Optily can help you improve your Facebook Ads performance by providing insights into different data sources.

• Analyze campaign performance – Combine your Shopify store data with Facebook and Google Ads, plus Analytics in minutes, unlocking budget and sales insights instantly.
• Allocate ad spend rapidly – Built-in ad strategies make it easy to group campaigns with common goals, and then create smart budget changes that will have the greatest impact.
• Automate ROAS growth – Automatically reallocate your Facebook, Instagram, Google, and YouTube campaign budgets every day to achieve the best results.