Top 12 Best Return Apps for Shopify [Updated November 2022]

1. AfterShip Returns Center

• Rating – 4.6 of 5 stars (1819 reviews)
• Pricing – Free plan available. Additional charges may apply.

Customers can submit returns requests in just a few clicks by entering the order number and email address.

• Automate Returns & Exchanges – Allow customers to return or exchange products through a branded returns portal. This can expedite the return shipping process with popular couriers like UPS and USPS.
• Send Proactive Return Updates – Reduce customer inquiries and anxiety by sending timely return and refund status notifications via email. This will boost trust and encourage repeat sales.
• Return Labels & Flexible Rules – Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts, or set up a refund policy for customers who don’t meet your expectations.

2. Return Prime: Order Returns

• Rating – 4.9 of 5 stars (267 reviews)
• Pricing – Free plan available. Additional charges may apply.

Return App helps you manage all your returns, exchanges and refunds in one place. Customers can request returns and exchanges on their own, which reduces support queries. You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

• Automated Return Labels – With the Return App, you can generate automated return labels for your customers, making the management of returns and exchanges easier than ever.
• Exchange before Return – With Exchange First Mentality, we help convert return requests into exchanges. We see return apps differently: we focus on helping our customers make the best possible exchanges for their products and services.
• Translate Return Journey – Return Prime is the best shopify app for returning items. It allows you to translate the whole return journey in your own language so that it’s the same for everyone.

Verdict:

Based on customer reviews, Return Prime: Order Returns within 30 Days for a Full Refund is a reliable and trustworthy return policy.

3. PostCo

• Rating – 5.0 of 5 stars (49 reviews)
• Pricing – From $49/month. 14-day free trial.

PostCo 360 helps you power your store’s returns center. Our platform enables you to brand your portal, add business logic, customize your own return policies, and reduce costs of processing returns and increasing customer loyalty!

• Automated Returns – Instant exchanges, refunds and store credit integrated directly via Shopify.
• Policy Builder – Transform your returns with our powerful policy editor and tailor the return experience for every customer.
• Logistic Integration – Partnered with more than 50 carriers worldwide.

Verdict:

Based on customer reviews, PostCo is an excellent choice for Shopify returns management. It offers quick and easy returns, as well as a variety of shipping options. The return process is simple and straightforward, and the customer service is excellent. Overall, PostCo is a great option for online returns.

4. Return & Exchange Portal

• Rating – 4.9 of 5 stars (211 reviews)
• Pricing – From $17/month. 14-day free trial. Additional charges may apply.

automating your returns process with ReturnGOs Returns & Exchange Portal can help reduce customer complaints and increase conversion rates. You can provide customers with alternative options such as product exchanges and store credit, all while reducing complaints.

• Automate Returns Management – With a branded self-service return portal, you can easily manage and track returns and exchange requests. This makes it easy to resolve customer issues quickly and efficiently.
• Exchanges & Store Credit – Turn refunds and returns into product exchanges or store credit. Our store credit solution integrates directly into your store, so you can easily manage this process.
• Generate Return Labels – Automatically create return shipping labels and processing through supported shipping carriers, including Shippo, Shipstation, USPS and more.

Verdict:

Based on customer reviews, Return & Exchange Portal is a reliable and trustworthy site. The quality of the products is good, and the customer service is excellent. Overall, I would recommend this site to others.

5. Sorted Returns Center

• Rating – 4.6 of 5 stars (415 reviews)
• Pricing – Free plan available. 14-day free trial.

About Sorted Returns Center (previously Clicksit):We are a website that offers users the ability to see which price is doing better over time. We provide this information in an easy-to-use format, so you can make informed investment decisions quickly and easily.

• Competitive Return Label Rates – Automatically send your customers USPS, Collect+, or InPost labels and enjoy competitive return label rates.
• Branded Returns Portal – Allow your customers to request returns from a branded returns portal on your store domain in seconds.
• Refunds & Exchanges – Reduce the time it takes to process refunds and automatically create new orders for exchanges.

6. FlexReturn Return Center

• Rating – 4.9 of 5 stars (63 reviews)
• Pricing – Free plan available. Additional charges may apply.

It lets you set up smart return rules that present the best possible returns for your customers. The return admin backend simplifies and streamlines the return management process, saving you time and effort. Automatic approval and shipping label generation free you from tedious manual work.

• Self-service Return Portal – Customers can quickly and easily achieve returns by following easy steps. Your return portal can be customized with your own branding, and you can set up your own return policy.
• Smart Rules and Return labels – Set rules to provide suitable return policies to your customers. Connect to major carriers to generate return labels automatically.
• Notifications and Messages – Customers will receive email notifications each step of the return process. You can communicate with them by messaging during a return.

Verdict:

Based on customer reviews, FlexReturn Return Center is a reputable and reliable online return center.

7. Returnly Returns & Exchanges

• Rating – 4.6 of 5 stars (164 reviews)
• Pricing – From $49/month. 14-day free trial. Additional charges may apply.

As part of Affirm, we’re offering our Starter Plan with Shop Pay Installments for $49/mo. Pricing will revert to the regular discounted price of $99/mo after January 31, 2023. This offer is only available to new customers.

• Automated returns & exchanges – Customers can start a return or exchange anytime with automatic labels and exchange processing. This is fast for customers, and time back for your team.
• Gift exchanges customers love – Let your recipients request a gift card or exchange without needing to contact the gift giver or customer service.
• Advanced return solutions – We offer a variety of tools and options to help you grow your business. These include printerless QR codes, international handling, brand controls, CSAT surveys, and more!

8. easyReturns ‑ Return App

• Rating – 5.0 of 5 stars (16 reviews)
• Pricing – Free plan available. Additional charges may apply.

easyReturns allows your customers to register returns. easyReturns provides a public returns portal – a returns landing page – for this purpose.

• Control & Automation – Keep track of all returns, so you can process them quickly and avoid mistakes. You can choose to have the software do this automatically or you can do it manually.
• Statistik & Reports – See which products are being returned most frequently and for what reason. This information can help you screen your returns
• Returns-Portal – Customers can register their return request themselves. This saves both you and your customers time. It also increases trust between you and your customers.

Verdict:

Based on customer reviews, easyReturns ‑ Return App is a good app to use for returning items.

9. Narvar Returns & Exchanges

• Rating – 4.5 of 5 stars (11 reviews)
• Pricing – Free to install. Additional charges may apply.

Returns and Exchanges without the high cost of time, money, and development – so you can focus on your brand, not your tech stack.

• Built for consumer convenience – Customers are able to return items on their own terms. You can provide options to return by mail, at a nearby store, or to 200,000+ carrier and partner locations.
• Create tailored return rules – You can create highly granular return flows, policies, and fees for different products or customer segments to offer a differentiated experience.
• Offer easy exchanges – By converting returns into exchanges, you can retain revenue and reduce reverse logistics and inventory markdown costs.

Verdict:

Based on customer reviews, Narvar Returns & Exchanges is a reputable company that offers quality products and excellent customer service.

10. ReturnZap ‑ Returns Management

• Rating – 5.0 of 5 stars (25 reviews)
• Pricing – Free plan available. 14-day free trial.

Returns are a necessary part of running an ecommerce business. But they don’t have to be frustrating. ReturnZap gives you the tools to provide a great customer returns experience, build repeat business, and create loyal customers.

• Self-Service Returns Portal – Enable returns on your shop with an embedded returns portal. This way, customers can initiate returns without contacting support.
• Charge For Return Labels – You can use our labels to support prepaid and customer-paid products. You can also customize them to work with multiple carriers.
• No Per Label Fees – We make it easy to handle customer returns, with no per label fees to use.

Verdict:

Based on customer reviews, ReturnZap ‑ Returns Management Software appears to be a reliable and effective tool for managing returns. It is easy to use, efficient, and helps reduce the time spent on return processing.

11. Loop Returns & Exchanges

• Rating – 4.4 of 5 stars (20 reviews)
• Pricing – From $59/month. Additional charges may apply.

Loop helps you retain customers through one of the most fragile interactions they’ll have with your brand: online returns. Our software is designed for growing Shopify & Shopify plus stores.

• Exchange for anything – Loop’s exchange portal drives more retained revenue, more repeat purchases, more positive reviews and few refunds.
• Automate your return policy – Take back your time: our branded returns portal handles return requests with the automation you specify.
• Simplify return shipping – Connect your Shopify store to the physical world by returning products to warehouses, vendors, donation centers, and repair centers.

Verdict:

Based on customer reviews, Loop Returns & Exchanges is a reliable and trustworthy store that offers quality products.

12. PostCo 360: Returns Center

• Rating – 5.0 of 5 stars (49 reviews)
• Pricing – From $49/month. 14-day free trial.

PostCo 360 helps you power your store’s very own returns center. Our platform enables you to brand your portal, start adding business logic, customize your own return policies, and reduce costs associated with processing returns and increasing customer loyalty!

• Branded Return Portal – You can customize your self-service return portal with your logo, colour theme, return policy and more.
• Exchanges and Store Credit – Acquiring new customers is more expensive than retaining current customers – turn refunds into exchanges or store credit to keep them.
• Integrated Return Shipping – Access our global network of carrier partners by using your own carrier account, or one of ours.

Verdict:

Based on customer reviews, PostCo 360: Returns Center is a great place to shop for items you may need to return. The returns center is easy to use and the staff is helpful.