Top 16 Best Survey Apps for Shopify [Updated June 2022]

Once you set up your Shopify store, you need to find the best Shopify apps to get working. So we spent the time to shortlist the best Survey apps for Shopify and make it easy for you to choose the one that works best for you.

Best Shopify Survey apps of 2022

Let’s get right into the best Shopify Survey apps for your business

1. Zigpoll Customer Surveys – Post purchase surveys, email & abandoned cart surveys and more

Zigpoll Customer Surveys - Post purchase surveys, email & abandoned cart surveys and more'
  • Rating – 5.0 of 5 stars ( 87 reviews)
  • Pricing – Free plan available

Install the number one rated survey app and get 100 free responses from your customers every month. The app is quick and easy to set up, and requires no coding.

  • Post Purchase Surveys & More – Trigger website or email surveys to get feedback at just the right moment. Use the answers to increase your sales instantly.
  • Expand Your Audience – Zigpoll can help you capture emails and expand on existing user profiles. You can use our integrations to pipe data into Klaviyo, Mailchimp, and more.
  • Reward Your Customers – Our rewards slide lets you use discount codes to give your customers a better experience in exchange for their feedback.

Let’s now take a look at some of the pros and cons of Zigpoll Customer Surveys.

Pros of Zigpoll Customer Surveys:

  • The app is easy to use and set up.
  • The customer service is excellent and responsive.
  • The templates are helpful and the reports are great.
  • The app is highly customizable and served its purpose well.

Cons of Zigpoll Customer Surveys:

  • The app is not available for Android devices.
  • The app is not free to use.
  • The app does not allow users to see the results of the poll without participating in it.

2. Replay Site Recorder & Surveys – Heatmap & Google Analytics Alternative – Increase Sales & SEO

Replay Site Recorder & Surveys - Heatmap & Google Analytics Alternative - Increase Sales & SEO'
  • Rating – 4.7 of 5 stars ( 2327 reviews)
  • Pricing – Free plan available

Better Replay is used by Shopify Stores to improve their performance by promoting what works, repairing what doesn’t, and evaluating new ideas.

  • Track user behavior & actions – Replay full session recordings to understand how people navigate your website and convert visitors into customers.
  • Insights to optimize your shop – The insights provided by Google Analytics take the guesswork out of why a landing is not converting, or even proving if a design is successful.
  • Post-purchase surveys – Build and strengthen your connection with your customers through surveys that provide valuable insights.

Let’s now take a look at some of the pros and cons of Replay Site Recorder & Surveys.

Pros of Replay Site Recorder & Surveys:

  • The app is very user-friendly and helps you to see your customers’ needs.
  • It is a great marketing and management tool that can be very beneficial for businesses.
  • The recordings are helpful in order to understand how customers interact with the website.
  • The customer service is responsive and willing to help with any questions or issues.

Cons of Replay Site Recorder & Surveys:

  • Some users experienced difficulty using the app, especially when trying to replay sessions.
  • There were reports of the app not tracking add to cart and initiate checkout.
  • The pricing structure was confusing for some users.

3. Enquire PostPurchase Surveys – Post-purchase surveys for attribution, CRO, & personalization

Enquire PostPurchase Surveys - Post-purchase surveys for attribution, CRO, & personalization'
  • Rating – 5.0 of 5 stars ( 134 reviews)
  • Pricing – From $49/month. 14-day free trial.

Survey data from Pollen tells the marketing stack what it needs to know for easy-to-understand insights and actionable plans. Install in minutes on Shopify or Shopify Plus.

  • Post-Purchase Survey Questions – Branded post-purchase surveys generate massive amounts of consumer data that can be used to automate business decisions.
  • People-Powered Attribution – Most brands struggle to allocate their marketing budget efficiently. Our attribution survey questionnaire can help you determine your ROAS and new markets.
  • Question Stream Multi-Question – Deliver questions to customers over time using programmable rules in order to build stronger customer relationships and increase LTV.

Let’s now take a look at some of the pros and cons of Enquire Post‑Purchase Surveys.

Pros of Enquire Post‑Purchase Surveys:

  • The app works perfectly and the team is very helpful.
  • The app has been updated with new features regularly.
  • The app integrates well with other software platforms.
  • The app provides valuable insights and data collection.
  • The app is very affordable compared to similar products on the market.

Cons of Enquire Post‑Purchase Surveys:

  • The app may not solve all attribution questions.
  • The app is constantly rolling out new features.
  • The app integrates with ESP.

4. Kno Post Purchase Surveys – Surveys for attribution, customer insights, and feedback.

Kno Post Purchase Surveys - Surveys for attribution, customer insights, and feedback.'
  • Rating – 5.0 of 5 stars ( 21 reviews)
  • Pricing – Free plan available. 14-day free trial.

KnoCommerce helps Shopify merchants fill in the gaps of their missing customer data by asking important questions at the right moment. KnoCommerce provides templates for fast set up and helps you use and understand your data in real time.

  • Deploy in minutes – Our question, action, and survey templates allow for powerful no-code surveys to be deployed in minutes.
  • Gain critical insight – Leverage customer feedback and audience building tools to identify your strengths and weaknesses. This will help you improve your business strategy.
  • Drive deeper engagement – This new insight can be used to optimize marketing channels, product development, and more. It can also be used to drive 1-1 engagement with your customers.

5. PostPurchase Survey Question – Implement a Post-Purchase Survey to Boost Ecommerce Sales.

PostPurchase Survey Question - Implement a Post-Purchase Survey to Boost Ecommerce Sales.'
  • Rating – 4.7 of 5 stars ( 33 reviews)
  • Pricing – Price: Free

What can you tell me about your customers if I ask you a few simple questions?

  • Customisable survey question – After your customers have made a purchase, send them a survey to learn more about them. Ask any questions that will provide valuable insight.
  • Survey revenue analysis – Survey revenue stats help you to understand which responses are most likely to generate sales, so you can spend your marketing budget more efficiently.
  • Works with all themes – The responsive feature of this plugin ensures that your website will look great on any device, no matter what theme you are using.

Let’s now take a look at some of the pros and cons of Post‑Purchase Survey Question.

Pros of Post‑Purchase Survey Question:

  • The app does what it is supposed to do.
  • It is easy to install.
  • It allows the user to easily find out where their customers come from and how they heard about the store.
  • It is fast and easy to set up.

Cons of Post‑Purchase Survey Question:

  • The app is not effective in collecting post purchase feedback.
  • The support is slow and unresponsive.
  • The dashboard does not display results properly, making it difficult to assess customer feedback.

6. Grapevine Post Purchase Survey – Post Purchase Survey – How did you hear about us

Grapevine Post Purchase Survey - Post Purchase Survey - How did you hear about us'
  • Rating – 5.0 of 5 stars ( 129 reviews)
  • Pricing – From $5/month. 7-day free trial.

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate, and customers only need to spend a few seconds answering the questions.

  • Custom Post Purchase Surveys – This survey will help you learn more about your customers. You can ask any question that will provide valuable insight.
  • Post Purchase Survey Analysis – The revenue stats from post-purchase surveys help to identify which responses generate the most sales. This information can then be used to inform your marketing spend and strategy.
  • One-click Post Purchase Survey – The post purchase survey is quick and easy to complete, and fits seamlessly into your Order Status Page, ensuring high customer response rates.

Let’s now take a look at some of the pros and cons of Grapevine Post Purchase Survey.

Pros of Grapevine Post Purchase Survey:

  • The app is easy to use and set up.
  • The app is free.
  • The app is effective in collecting data.
  • The app has a smooth buying process.
  • The app is simple and does what it states.

Cons of Grapevine Post Purchase Survey:

  • The app only allows for one survey to be created, so if a merchant wants to change their question, they have to start from scratch.
  • The app does not currently offer any segmentation options, so it is difficult to target the survey to specific groups of customers.
  • The app does not allow for customization of the button color.

7. Post Purchase NPS Survey – Survey Form & Polls, Post-purchase Feedback-Net Promoter Score

Post Purchase NPS Survey - Survey Form & Polls, Post-purchase Feedback-Net Promoter Score'
  • Rating – 4.6 of 5 stars ( 76 reviews)
  • Pricing – $9.90/month. 7-day free trial.

The NPS Post Purchase Survey Form App is designed to help you gauge customer satisfaction with your product offerings. Using the Net Promoter Score embedded in the customer feedback form, you can know the satisfaction level of your customers. The app also allows Shopify merchants to create lists of questions suitable to their products and services that help derive metrics.

  • Critical Customer Insights – NPS allows you to collect feedback from your customers with ease, and can be integrated into your Order Status or Checkout Page.
  • Customize Your Survey Form – Learn about your customers’ post-purchase feedback by directly asking them how they found out about your company.
  • Focus on Sales Channels – The data can be used to identify high-performing sales channels so that more budget and effort can be allocated to them.

Let’s now take a look at some of the pros and cons of Post Purchase NPS Survey.

Pros of Post Purchase NPS Survey:

  • The app is very easy to set up and use.
  • The customer support team is responsive and helpful.
  • The app is free to use, which is great for small businesses.
  • The app allows you to collect customer feedback easily and efficiently.

Cons of Post Purchase NPS Survey:

  • It can be difficult to understand survey responses without data visualization tools.
  • The app may not be as user-friendly as some other similar products.
  • It can be time-consuming to read through all of the survey responses.

8. UserLoop Post Purchase Surveys – Checkout & email surveys for feedback, insights & attribution.

UserLoop Post Purchase Surveys - Checkout & email surveys for feedback, insights & attribution.'
  • Rating – 5.0 of 5 stars ( 9 reviews)
  • Pricing – Free plan available

Surveys can be embedded on your order confirmation page and sent by email. Deep-dive reporting is available, and you can build your first-party customer dataset. The process can be set up in minutes.

  • Constant Stream of Insights – Survey your customers on your Shopify Order Confirmation page, and collect responses by email to get feedback at every stage of the customer experience.
  • Multi Question Surveys – With our surveys, you can collect responses with multiple questions and question types, including video. You can use our templates or build your own.
  • Grow Your Sales With Insights – Basing your product development and customer experience off of the data from Shopify orders can help improve your product. Segmenting responses based on this data can give you a better understanding of what customers want and how they interact with your product.

9. Customer Survey Form

Customer Survey Form'
  • Rating – 4.0 of 5 stars ( 81 reviews)
  • Pricing – Free plan available

You can add survey forms or polls anywhere on your Shopify site to improve customer service, or get feedback directly from customers in Shopify POS during checkout.

  • Survey Form for Feedback – Choose from 20 fields to collect reviews or feedback on your website or Shopify POS.
  • Survey and Poll Dashboard – You can track survey and poll data easily via your POWR dashboard or Google Sheets integration, and sync it with Shopify Customers.
  • Custom Polls and Votes – You can customize your survey, poll, or vote form to include star ratings, emoji feedback, custom fonts, colors, and feedback form questions.

Let’s now take a look at some of the pros and cons of Customer Survey Form | Poll.

Pros of Customer Survey Form | Poll:

  • The app is really useful and helps collect customer data.
  • The app is easy to install and use.
  • The app is very customizable.
  • The app is free.

Cons of Customer Survey Form | Poll:

  • The app may cause slowdown on web pages
  • The app may be difficult to install and use
  • The app may not offer enough features for some users

10. Neowauk Survey, Quiz, Wheel – email,survey,wheel,quiz,product finder,trivia,gamification

Neowauk  Survey, Quiz, Wheel - email,survey,wheel,quiz,product finder,trivia,gamification'
  • Rating – 4.9 of 5 stars ( 33 reviews)
  • Pricing – Free plan available. 5-day free trial.

You can create a popup in less than a minute by importing it from our popup store.

  • Email Subscribe pop up – Make it easy for your customers to subscribe to your emails. Add Spin and Wins, Timers, etc. to increase the subscription rate! Offer coupons for subscribing.
  • Notification pop up – Notify your customers about your offers using stylish notification pop ups. Select from a wide variety of templates.
  • Survey pop up – You can use Typeform to create surveys that will help you get feedback and leads from your customers. You can configure the questions to be based on responses, which will make it easier to get the information you need. You can also offer coupons as an incentive for people to fill out your surveys.

Let’s now take a look at some of the pros and cons of Neowauk ‑ Survey, Quiz, Wheel.

Pros of Neowauk ‑ Survey, Quiz, Wheel:

  • The app is customizable to fit the needs of the user
  • The app is simple to set up
  • The support team responds quickly to issues
  • The app has a wide range of features

Cons of Neowauk ‑ Survey, Quiz, Wheel:

  • The app may not be intuitive to use at first
  • The support team may not be responsive enough for some users
  • The app may not work as intended for some users

11. Fuzzy Surveys – Add polls & surveys to your stores post purchase page

Fuzzy Surveys - Add polls & surveys to your stores post purchase page'
  • Rating – 4.3 of 5 stars ( 8 reviews)
  • Pricing – Price: Free

Fuzzy Surveys allows you to create surveys and polls for your customers to fill out after they have made a purchase.

  • Quick & easy setup – This app lets you create surveys that look great and fit perfectly into your post-purchase checkout page.
  • Collect critical insights – You should find out what your customers think about the products they purchased from you. This feedback will help you improve your business and make your customers happier.
  • Discover sales opportunities – Find new sales opportunities or conversion channels that outperform current ones.

12. ReConvert Post Purchase Upsell – Checkout Upsell, Post Purchase Upsell, Thank You Page Upsell

ReConvert Post Purchase Upsell - Checkout Upsell, Post Purchase Upsell, Thank You Page Upsell'
  • Rating – 5.0 of 5 stars ( 3119 reviews)
  • Pricing – Free plan available. 30-day free trial.

ReConvert is an advanced cross-selling & upselling solution for Shopify stores. With ReConvert, you can instantly boost your revenue without spending any money on ads.

  • One Click Upsell Funnel – Build profit-boosting, one-click upsell funnels to increase your revenue. Add checkout upsell bundles to make more money in seconds.
  • Powerful Thank You Page Upsell – Instantly create high-converting thank you pages – add aftersell upsale offers, customer surveys & product upsell to increase your profits.
  • Boost Your AOV & Checkout Flow – Upsell your customers at checkout to boost your AOV. Deploy post purchase upsell funnels at checkout & get customers to recover their carts.

Let’s now take a look at some of the pros and cons of ReConvert Post Purchase Upsell.

Pros of ReConvert Post Purchase Upsell:

  • The app has great potential
  • The customer support is amazing and very friendly
  • The app is easy to use and has a lot of features
  • The integration works beautifully

Cons of ReConvert Post Purchase Upsell:

  • No cons found yet.

13. Easy Post Purchase Surveys – Automate Customer Research & Scale: CRO, Marketing Attribution

Easy Post Purchase Surveys - Automate Customer Research & Scale: CRO, Marketing Attribution'
  • Rating – 5.0 of 5 stars ( 1 reviews)
  • Pricing – Free plan available

Have you ever seen an unexplained spike in traffic, or tried to analyze your traffic source data in Google Analytics only to be met with the “(direct)/(none)” label? Maybe you’ve even wondered why the conversions you see from in-store visits don’t match up with those coming from Facebook, TikTok, Snapchat, or influencer affiliate links. You’re not alone.

  • Built by 7-Figure Merchants – The Customer Research Automation tool was developed by merchants who make seven figures per year in order to automate customer research and speed up the process of gaining insights so that they can quickly scale their revenue.
  • The iOS Attribution Solution – Spend more money on the channels where customers are hanging out to get a better return on investment.
  • Automate Customer Research – You can stay ahead of your competition by talking to your customers on autopilot and always staying on the pulse of your market. Every order gives you an advantage.

14. Better Thank You Page – Thank you page widgets for surveys, ratings, Instafeed + more

Better Thank You Page - Thank you page widgets for surveys, ratings, Instafeed + more'
  • Rating – 4.7 of 5 stars ( 20 reviews)
  • Pricing – Price: Free

Even after your customers have completed their purchase on your Shopify store, you can continue to delight them with customized widgets on your store’s thank you page. This will help them learn more about your brand and collect more customer insights.

  • Share your social profiles – Get more Facebook and Instagram followers by sharing your social media profiles on your thank you page, and embedding your social media feeds.
  • Understand your ad spend – Post purchase surveys can help you understand which marketing channels are effective and where your customers are coming from. This information can be used to improve your marketing strategy.
  • Get easy customer feedback – After a customer completes a purchase, send them a 1-click rating survey to learn about their shopping experience and what improvements can be made to your store.

15. Metrical Abandonment Survey – One-click surveys to understand why shoppers are abandoning.

Metrical Abandonment Survey - One-click surveys to understand why shoppers are abandoning.'
  • Rating – 3.4 of 5 stars ( 2 reviews)
  • Pricing – Price: Free

Seamlessly capture feedback from abandoning visitors to understand why they are leaving without purchasing in order to improve the customer experience.

  • Simple Setup – Metrical is an easy-to-use survey tool that allows you to customize where and who you want to display surveys to.
  • Valuable Feedback – Shoppers who abandon their carts can be easily contacted with just one click in order to understand why they chose not to make a purchase.
  • Real-time Reports & Insights – Listen to your customers and improve their experience by reacting to their pain points in real-time.

16. Easy Contact Form Builder – Popup, Embed, File upload, Captcha… all features available

Easy Contact Form Builder - Popup, Embed, File upload, Captcha... all features available'
  • Rating – 4.8 of 5 stars ( 381 reviews)
  • Pricing – Free plan available. 7-day free trial. Additional charges may apply.

The popup form is a way for users to input information into the system. It allows them to input data such as their name, email, and password. The popup form is a convenient way for users to input information into the system.

  • Easy Contact Form Builder – You can create a contact form or “contact us” button using our intuitive form builder, without needing any coding skills.
  • Stylish Contact Us Form – There are pre-designed templates for contact forms that can be customized to serve various purposes, such as surveys, customer support, and wholesale inquiries.
  • Improve customer support – Make it easy for your customers to get in touch with you by prominently displaying a “Contact Us” button, and by providing contact forms that can be embedded anywhere on your website. This will help to improve your customer support.

Let’s now take a look at some of the pros and cons of Easy Contact Form Builder.

Pros of Easy Contact Form Builder:

  • The app is easy to use.
  • The app is great for beginners.
  • The app has a lot of features and options.
  • The app is affordable and has a free plan.
  • The customer service is responsive and helpful.

Cons of Easy Contact Form Builder:

  • The app is not user-friendly and it is hard to use
  • The customer service is not helpful and they are difficult to get a hold of
  • The app has a lot of restrictions and it is not very flexible

Conclusion

These are some of the best Survey apps for Shopify. While choosing a Shopify app that makes such an impact on your store, it’s important that you spend time early on to try these apps out. Most of these Survey apps have a free trial that you can use before finalizing on one! Keep following us for more Shopify app reviews

Want to get your app listed? If you have built a Shopify app that fits the list, see one missing from here, let us know. Drop us an email on [email protected] with the subject "Collaboration request" and we'll get back to you as soon as possible.

Default image
Ray Ferrell

Ray is a SaaS marketer and writer by profession. He enjoys exploring the latest technology on the market. With this blog, he expresses his love for the newest software products on the market. Join him on the journey in exploring the SaaS markets.

Articles: 290