Top 9 Best Omnichannel Apps for Shopify [Updated Feb 2022]

Once you set up your Shopify store, you need to find the best Shopify apps to get working. So we spent the time to shortlist the best omnichannel apps for Shopify and make it easy for you to choose the one that works best for you.

Best Shopify Omnichannel apps of 2022

Without any further ado, let’s get right into the best Shopify omnichannel apps for your business. Find the one that offer the features you need the most and you’ll instantly gain an edge in comparison to your competitors.

1. Zendesk – Omnichannel customer service and engagement platform

Zendesk - Omnichannel customer service and engagement platform'
  • Rating – 2.6 of 5 stars(134 reviews)
  • Pricing – $49.99/month. 60-day free trial.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Bring customers happiness – Give customers what they want and then offer personalized resolutions across the channels of their choice
  • Your employees can get that support – Productive agents are happy agents unify customer data in one workspace empower agents to deliver better customer experiences
  • Knowledge is power – Give customers the most relevant information automatically and in context for a faster self-service experience

2. Omisell Omnichannel Management – Connect all Southeast Asia marketplaces & courier services

Omisell Omnichannel Management - Connect all Southeast Asia marketplaces & courier services'
  • Rating – 1.0 of 5 stars(1 review)
  • Pricing – $49.99/month. 60-day free trial.

Omisell is a multi-channel management platform focusing on Southeast Asia region with the purpose of optimizing sellers’ operations. Omisell is created to solve inventory problems, manage multi-channel sales (online & offline), operations, shipping, etc. Especially, Omisell integrates with hundreds of reputable partners in the Southeast Asia region to provide the most advanced solution, assisting sellers to manage their business on a single platform.

  • Gain sales – Omisell connects to more than 50 partners and marketplaces around the world to expand sales channels locally and globally
  • More efficient – In this project we have provided full management tools and third-party apps to help you increase your team’s management capacity
  • Convenience – Keep track of all your sales movements. setup omisell within 2 minutes and watch your numbers skyrocket.

3. Kustomer – Omnichannel Customer Service Platform

Kustomer - Omnichannel Customer Service Platform'
  • Rating – 5.0 of 5 stars(13 reviews)
  • Pricing – $49.99/month. 60-day free trial.

Kustomer is a digital customer support platform delivering personalized support at scale. Data and artificial intelligence power the engine behind Kustomer’s knowledge base, agent tools and administrative controls. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glovo, ThirdLove, Glossier and Sweetgreen. 

  • Powerful agent dashboard – Unify all customer interactions in a single timeline view and enable agents to deliver faster personal support
  • Automated self-service – Leverage bots, knowledge base and intelligent automations to enable customers to self-serve and reduce contact rate.
  • Turnkey integration – Seamlessly integrate with internal and 3rd party systems with pre-built, out-of-the-box integrations to get up and running effortlessly.

4. BigSeller – An omnichannel system to manage e-commerce business

BigSeller - An omnichannel system to manage e-commerce business'
  • Rating – 0.0 of 5 stars(No reviews)
  • Pricing – $49.99/month. 60-day free trial.

BigSeller is an ERP platform that automates & simplifies multichannel e-commerce selling processes, which is trusted by more than 200,000 Southeast Asian e-commerce merchants. With more than 7 years experience in e-commerce service, BigSeller provides functions as follows:

  • Order processing – Process orders from different marketplaces in one system.
  • Batch printing – Batch print shipping label and picking list. improve the efficiency of packing and shipping.
  • Inventory manage – Scientific and process-based warehouse management.

5. WhatsApp Helpdesk + Marketing – Customer Service CRM: WhatsApp, IG, FB, Email, Live Chat

WhatsApp Helpdesk + Marketing - Customer Service CRM: WhatsApp, IG, FB, Email, Live Chat'
  • Rating – 4.9 of 5 stars(44 reviews)
  • Pricing – $49.99/month. 60-day free trial.

Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, and Babe Cosmetics are just a few of the many popular D2C firms that trust us.

  • Customer support – omnichannel – Manage all your customer queries from one dashboard – whatsapp, email, instagram dm, facebook messenger and live chat – using delightchat.
  • Official whatsapp business api – Get an official whatsapp business api phone number, which can be used for support and marketing. free green tick application to whatsapp.
  • Whatsapp marketing & broadcast – Send a whatsapp broadcast to your customers via the official api setup abandoned cart recovery order confirmation delivery notifications

6. Brightpearl – Retail-tailored Digital Operations Platform

Brightpearl - Retail-tailored Digital Operations Platform'
  • Rating – 4.8 of 5 stars(27 reviews)
  • Pricing – $49.99/month. 60-day free trial.

BrightPearl is a comprehensive retail operations platform for brands, shops, and wholesalers that are intended to scale as eCommerce businesses grow. Our platform allows you to adapt to rapid changes in demand and integrate with other key operational systems in your company. After the purchase button has been pressed, we have everything covered: order management, accounting, inventory, warehousing management, returns, and more.

  • Deliver omnichannel – Seamlessly connect shopify plus with the rest of your business through brightpearl, providing visibility and control from a single hub.
  • Frictionless commerce – Offer a seamless shopping experience with brightpearl managing all of the activities that happen after the buy-button.
  • Grow faster – Shopify plus & brightpearl automate your business so you can scale, manage your operations and make the best strategic business decisions.

7. Email, SMS & Loyalty Rewards – Sell More with Marketing Automation, Email, SMS & Loyalty

Email, SMS & Loyalty Rewards - Sell More with Marketing Automation, Email, SMS & Loyalty'
  • Rating – 4.6 of 5 stars(320 reviews)
  • Pricing – $49.99/month. 60-day free trial.

Powered by Shopify eCommerce & POS, Marsello is your all-in-one marketing platform that combines data-driven automation, email marketing, SMS campaigns, and loyalty programs that gets results. Our retailers see an average of 98x ROI.

  • All-in-one marketing platform – Capture visitor’s details and get them shopping with targeted and timely marketing. drive sales with email, sms, loyalty programs & more.
  • Built for pos & ecommerce – Transform customer loyalty seamlessly with omnichannel marketing
  • Increase sales and increase profits – Shopify enables you to view and follow the roi from every sale to the most profitable buy through to the most cost-effective products and services

8. Wave Vouchers (w/ QR Code) – Omnichannel sales with eVouchers, O2O QR code, store pickup

Wave Vouchers (w/ QR Code) - Omnichannel sales with eVouchers, O2O QR code, store pickup'
  • Rating – 5.0 of 5 stars(2 reviews)
  • Pricing – $49.99/month. 60-day free trial.

Install our app, and our onboarding flow will help get you started on setting up digital vouchers, sending QR codes for local pickup orders, and simple modifications to your email notifications.

  • Sell passes, vouchers and more – Turn your shopify products into sellable vouchers, tickets, passes, offers and more with qr code scanning.
  • Buy online, pickup in store – Run o2o campaigns and simplify click and collect sales by making order pickups contactless and fast with qr codes.
  • Experience in a contactless store – Ensure that customers are not exposed to the risk of fraud while browsing your website minimize back and forth with customers who request order information to quickly fulfill voucher orders

9. Email Pop Up, Live Chat & SMS – Pop up Email, SMS Marketing, Klaviyo & Privy alternative

Email Pop Up, Live Chat & SMS  - Pop up Email, SMS Marketing, Klaviyo & Privy alternative'
  • Rating – 5.0 of 5 stars(255 reviews)
  • Pricing – $49.99/month. 60-day free trial.

Flowio provides an all-in-one solution that helps you capture more leads with Pop-ups, send personalized Emails & SMS campaigns, and connect with customers 24/7 using LiveChat

  • Get your contact lists up – Show exit-intent popup with attractive deals or free shipping bar in minutes. collect visitors’ emails easily and convert them into buyers.
  • Send active chat greetings – Show relevant chat greetings based on visitors’ behavior to provide instant support and turn them into happy buyers.
  • Combine email with sms – Send hyper-targeted emails & sms to grow sales. set up automated welcome series & cart recovery in minutes. klaviyo & mailchimp alternative.


These are some of the best Omnichannel apps for Shopify. While choosing a Shopify app that makes such an impact on your store, it’s important that you spend time early on to try these apps out. Most of these omnichannel apps have a free trial that you can use before finalizing on one! Keep following us for more Shopify app reviews. See an app missing from the list or want to get yours listed? Drop us an email at marketing[at] and we’ll get back to you shortly.

Want to get your app listed? If you have built a Shopify app that fits the list, see one missing from here, let us know. Drop us an email on [email protected] with the subject "Collaboration request" and we'll get back to you as soon as possible.

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Ray Ferrell

Ray is a SaaS marketer and writer by profession. He enjoys exploring the latest technology on the market. With this blog, he expresses his love for the newest software products on the market. Join him on the journey in exploring the SaaS markets.

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