Top 10 Best Live chat Apps for Shopify [Updated Feb 2022]

Once you set up your Shopify store, you need to find the best Shopify apps to get working. So we spent the time to shortlist the best Live Chat apps for Shopify and make it easy for you to choose the one that works best for you.

Table of Contents

Best Shopify Live chat apps of 2022

Let’s get right into the best Shopify Live Chat apps for your business

1. Tidio Live Chat & Chatbots – Live Chat boosted with Chatbots, Messenger, and Instagram

Tidio  Live Chat & Chatbots - Live Chat boosted with Chatbots, Messenger, and Instagram'
  • Rating – 4.8 of 5 stars ( 1478 reviews)
  • Pricing – Free plan available. Additional charges may apply.

Tidio is a customer service platform that lets you communicate with customers through live chat, chatbots, email, Messenger, and Instagram. It\’s free to use, so it can help take care of customer satisfaction and increase sales.

  • Respond on Chat and Messenger – With Tidio, you can manage all your live chat, e-mail, and Messenger communication in one panel. You can also save time with our free mobile app.
  • Enable Bots and increase sales – Use our intelligent Bots to reclaim abandoned carts and increase sales, automatically reacting to your customers\’ behaviour.
  • Set up in less than 30 seconds – Adding Tidio to your Shopify store is a quick and easy process. Simply click on the Add app button, allow the widget to install on your site, and youre done!

2. Email, Pop Up, Live Chat, SMS – Popup Email, SMS Marketing, Klaviyo, Privy alternative, Oberlo

Email, Pop Up, Live Chat, SMS  - Popup Email, SMS Marketing, Klaviyo, Privy alternative, Oberlo'
  • Rating – 5.0 of 5 stars ( 369 reviews)
  • Pricing – Free plan available

You can now start contacting people for free with no limits!

  • Enrich your list with popup – With OptinMonster, you can create beautiful exit-intent pop-ups and email pop-ups in minutes. These pop-ups will help you collect email addresses from your visitors and convert them into buyers.
  • Combine Email with SMS – Send hyper-targeted emails and SMS messages to help grow sales. Set up automated welcome series and cart recovery in minutes using our tool. Klaviyo and MailChimp alternative.
  • Chat 24/7 to support & upsell – Our chatbot will send automated messages to buyers based on their behavior, in order to provide them with instant support and turn them into happy Oberlo users.

Let’s now take a look at some of the pros and cons of Email, Pop Up, Live Chat, SMS.

Pros of Email, Pop Up, Live Chat, SMS:

1. The app is easy to use and is easy to makes great-looking emails.\n2. \nThe customer service team was great and fixed my issues with no time to spare.\n3. \nYou will always be accompanied by our Customer Success team during your journey with Flowio.\n4. \nYour feedback is very much appreciated and helps the Flowio team move forward.\n5. \n\nThe app has a lot of potential and the customer service team is working hard to make it the best it can be.

Cons of Email, Pop Up, Live Chat, SMS:

1. Our app needs more font options in the editor.\n2. \nIt would be helpful to have a way to store brand colors.\n3. \nSome users might prefer a different language option for the app interface.

3. Live Chat,Help Center,FAQ Page – Helpcenter,LiveChat,Helpdesk,Inbox,Customer Service,Whatsapp

Live Chat,Help Center,FAQ Page - Helpcenter,LiveChat,Helpdesk,Inbox,Customer Service,Whatsapp'
  • Rating – 5.0 of 5 stars ( 177 reviews)
  • Pricing – Price: Free

Willdesk is used by top Shopify stores to help reduce the amount of time it takes to respond to tickets and also increase the efficiency of their customer support teams.

  • HelpDesk for customer service – Manage customer support on different channels such as Live Chat, Email, Facebook, Instagram and Whatsapp from one inbox and stop switching between different channels all day long.
  • Turn browsers to customers – Use LiveChat to talk to visitors, give them product recommendations, share coupons, and convert them into customers.
  • Powerful help center widget – The order tracking widget allows customers to resolve issues like \”Where is my order?\” without reaching agents. 24/7 live chat support is available to help customers with any other questions they may have.

Let’s now take a look at some of the pros and cons of Live Chat,Help Center,FAQ Page.

Pros of Live Chat,Help Center,FAQ Page:

1. 1. The app is user-friendly and easy to navigate.\n2. The app provides quick support and customer service.\n3. The app has a simple menu.\n4. The app offers free upgrades to pro users.\n5. The app is updated regularly with new features and improvements.

Cons of Live Chat,Help Center,FAQ Page:

1. 1. Some users have experienced difficulties connecting to the app or installing it.\n2. The app does not allow users to track the number of orders they have made.\n3. Users would like more control over the formatting and design of their pages on the app.

4. Omega Messenger & Live Chat – Facebook Messenger, Live Chat, Instagram Chat

Omega  Messenger & Live Chat - Facebook Messenger, Live Chat, Instagram Chat'
  • Rating – 4.9 of 5 stars ( 399 reviews)
  • Pricing – Free plan available

Our chat plugin will help you connect with your customers on Facebook Messenger, creating a more trustworthy and reliable connection.

  • Be Fast And Easy – Adding a live chat plugin to your website is easy – just click one button and you\’re ready to go. This will allow you to connect with customers who are browsing your store, providing them with real-time help and support.
  • Recover abandoned carts – Messenger campaign reminder for unfinished orders: \n\n\n\nWhen your customers leave your store, remind them about unfinished orders with a Messenger campaign.
  • Proactive and Powerful Widget – Use a welcome pop up and Instagram redirect to engage your website visitors.

5. Gorgias Live Chat & Helpdesk – The customer support platform for ecommerce

Gorgias  Live Chat & Helpdesk - The customer support platform for ecommerce'
  • Rating – 4.6 of 5 stars ( 521 reviews)
  • Pricing – From $60/month. 7-day free trial. Additional charges may apply.

Gorgias is a customer support tool that allows you to manage all your support needs in one place. Stores that use Gorgias see a reduction in ticket response time and an increase in the efficiency of their customer service teams.

  • Centralize customer tickets – With LiveAgent, you can solve all support requests from one place – whether it\’s Facebook, Instagram, Emails, live chat, SMS, or even calls.
  • Reduce response time – Template forms that include customer data, like shipping and order details, can help you address any question in just two clicks.
  • Automate your support – Gorgias can help you save time by responding to recurring requests with a personalized message.

6. Live Chat, ChatBot, Cart Saver – Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver

Live Chat, ChatBot, Cart Saver - Chatra: Live Chat, Facebook, Email, Visitor list + Cart Saver'
  • Rating – 4.9 of 5 stars ( 630 reviews)
  • Pricing – Free plan available

Chatra Live Chat helps you sell more by answering customer questions and alleviating any concerns they may have about placing an order. Use it to collect feedback that will help improve your store, including identifying any problems, collecting contact info, and understanding your customers better.

  • Web, desktop or mobile – Chat with your customers from one app on your desktop or mobile.
  • Boost sales – We can help you increase your sales by answering customer questions, clarifying concerns, and cross-selling and upselling products.
  • Save abandoned carts – Adding a message that asks if the customer needs help could result in more sales, as customers may not know how to complete their purchase or may have questions.

Let’s now take a look at some of the pros and cons of Live Chat, ChatBot, Cart Saver.

Pros of Live Chat, ChatBot, Cart Saver:

1. The app has a very user-friendly interface and is easy to install.\n2. It is a great way to communicate with customers, especially those who are shopping on your site.\n3. The chatbot feature is helpful for retaining customers.\n4. You can see the customer\'s cart and where they are on your webpage. \n5. It is affordable compared to other chat apps

7. Reamaze Live Chat Helpdesk CRM – Customer service, chatbot, chat support, ticketing, CRM, FAQ

Reamaze Live Chat Helpdesk CRM - Customer service, chatbot, chat support, ticketing, CRM, FAQ'
  • Rating – 4.8 of 5 stars ( 205 reviews)
  • Pricing – From $29/month. 14-day free trial. Additional charges may apply.

Some benefits that merchants appreciate about Re:amaze\’s live chat and customer support solution include its ability to help with managing customer inquiries, providing a more personal customer experience, and improving customer satisfaction.

  • Centralized customer service – Zendesk helps you manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
  • Boost sales and engagement – Use the Shopify platform to create automated messages and notifications to customers, as well as chatbots to help engage and sell to them.
  • Automate teams & common tasks – Our Chatbot for Shopify helps you to keep track of your customers\’ data and automate the process of replying to their queries.

8. BestChat Live Chat Chatbot – The efficiency bridge between you and your customers.

BestChat Live Chat Chatbot - The efficiency bridge between you and your customers.'
  • Rating – 5.0 of 5 stars ( 15 reviews)
  • Pricing – Free

Enable customers to connect with you from any device, and through any channel like social media messaging, APPs and SMS, etc.

  • Fast service for visitors – Make it easy for your visitors to contact you.
  • Privacy protector – There is no need to worry about privacy leakage from visitors, as the most accessible communication is available.
  • Give great purchase experience – Use Chat to connect with customers and provide a simple widget that will fit your website perfectly.

9. Channel.io Live Chat&Chatbot – All-In-One Business Messenger: Live Chat,Chatbot&CRM Marketing

Channel.io  Live Chat&Chatbot - All-In-One Business Messenger: Live Chat,Chatbot&CRM Marketing'
  • Rating – 4.8 of 5 stars ( 16 reviews)
  • Pricing – Free to install. Additional charges may apply.

3 features are brought together in one business messenger, which requires no coding.

  • All Inquiries in One Inbox – Our Instagram integration has been updated! Now you can view all your direct messages, post replies and other inquiries from live chat in one simple inbox.
  • Easiest Retention Marketing – Bring your customers back! Convert website visitors into paying customers with automated popup messages or push notifications: SMS & email.
  • Fast Growing, Proving Quality – Channel.io is a rapidly growing B2B company that has recently made its debut in the global market. If you have any feedback or would like to sign up for a paid plan, you can email us at [email protected] and we will be happy to help you out. In return, we will give you a free coupon for our paid plans!

10. LiveChat, Messenger, WhatsApp – All messaging apps in one widget- 40% more sales

LiveChat, Messenger, WhatsApp  - All messaging apps in one widget- 40% more sales'
  • Rating – 5.0 of 5 stars ( 98 reviews)
  • Pricing – Free plan available

Do you need a way to connect with customers in real time? Conzia\’s live chat app can help you manage conversations via Live Chat, Facebook Messenger, and WhatsApp. Our research shows that stores which use these tools see 40% more sales.

  • Increase your sales by 40% – Increase sales by 40% by talking to your Shopify store visitors using Conzia Live Chat. It\’s free, so you have nothing to lose!
  • Customer Support via Messenger – Almost 1.4 billion people use Facebook Messenger, so provide your customers an option to connect with you that way.
  • Easy one click integration – Add Conzia Live Chat & Facebook Messenger widgets to your Shopify store in just a few clicks – no coding required.

Let’s now take a look at some of the pros and cons of LiveChat, Messenger, WhatsApp.

Pros of LiveChat, Messenger, WhatsApp:

1. The customer support widget of Conzia is extremely helpful and efficient. It has helped our agency collect more leads, especially from those who were doubtful. 2.\n\nThe customer support widget is very user-friendly and easy to use. This has made it simpler for us to connect with our customers and get their feedback in real-time. 3.\n\nThe customer support widget has enabled our agency to provide better customer service and build stronger relationships with our clients. 4.\n\nThe customer support widget is valuable because it allows us to obtain feedback from our customers in real-time, which helps us improve our services. 5

Cons of LiveChat, Messenger, WhatsApp:

1. The first con of this product is that it can be difficult to use. Some people find it hard to maneuver the brush around their teeth.\n\n2. Another downside is that it can be quite pricey for some people.\n3. Lastly, some people do not like the taste of the toothpaste.

11. WhatsApp Chat Live Chat – WhatsApp Chat, Live Chat, Customer Support, Help Center

WhatsApp Chat  Live Chat - WhatsApp Chat, Live Chat, Customer Support, Help Center'
  • Rating – 3.6 of 5 stars ( 12 reviews)
  • Pricing – Free plan available

WhatSocial lets you connect with customers on your store, providing support and coupons which can increase business. You can also provide personalised customer support to your Shopify store visitors using WhatsApp Live Chat, increasing referral purchases by adding a beautiful share button to your products.

  • Support/Upsell/Coupons – Now that you have joined our Whatsapp group, we can provide support through the messaging app and also upsell more products, send coupons and more.
  • New sales channel – Make it easy for customers to contact you with the WhatsApp messaging app.
  • Easy Integration – To install, just click the button and we\’ll take care of the rest – no coding or template modifications necessary!

12. Socialreply: Live Chat,Chatbot – Sell your products via Facebook,Instagram: Live Chat, Comment

Socialreply: Live Chat,Chatbot - Sell your products via Facebook,Instagram: Live Chat, Comment'
  • Rating – 5.0 of 5 stars ( 17 reviews)
  • Pricing – Price: Free

Socialreply is a Facebook chatbot that helps you manage your Shopify store and Facebook pages. It allows you to reply to customers and chat with them in one place, which can help boost your sales and support your customers better.

  • Make orders in Messenger – Create orders for your store on Facebook Messenger.
  • Boost sales & Conversion – By providing better customer service, businesses can increase sales and orders.
  • Chat, Reply & Live Chat in 1 – With SocialPilot, you can easily manage and reply to all comments on your Facebook posts from one place. This saves you time, and makes it easy to chat with customers and increase sales.

13. Live Chat with Help Desk – LiveChat with Product Recommendations and Customer Details

Live Chat with Help Desk - LiveChat with Product Recommendations and Customer Details'
  • Rating – 4.1 of 5 stars ( 39 reviews)
  • Pricing – From $19/month. 14-day free trial.

LiveChat is a chat widget that sits at the bottom right of your website. It allows visitors to chat with you, or start conversations themselves.

  • Send proactive chat greetings – Use notifications to keep customers interested in your products and encourage them to buy.
  • Find all you need in one place – With a single click, you can access detailed information about your customers, including their transaction history and what\’s in their shopping cart.
  • Improve your bottom line – Increase sales by sending recommendations for products that are tailored to each customer.

Let’s now take a look at some of the pros and cons of Live Chat with Help Desk.

Pros of Live Chat with Help Desk:

1. The app is easy to use and effective.\n\n2. \n\nThe customer service is excellent and quick to respond.\n\n3. \n\nThe integration with Shopify is well done.\n4. \n\nThe app has a lot of features that are helpful for ecommerce stores.

14. Live Chat Customer Service FAQ – Livechat More Effectively by Understanding Customer Behavior

Live Chat Customer Service FAQ - Livechat More Effectively by Understanding Customer Behavior'
  • Rating – 4.7 of 5 stars ( 43 reviews)
  • Pricing – Price: Free

Chatalyst is a Shopify chat app that helps reduce ticket response time and provides a more personalized support to shoppers at every stage of the buyer\’s journey.

  • Cart Recover w/ Smart Triggers – If you want to reduce shopping cart abandonment, consider using a tool that can send automatic discounts or deals to visitors based on their behavior. This will give them a reason to complete their purchase. You can also use a real-time cart preview to show them what they are buying.
  • Tracking live customer view – Use AI to monitor visitor on-site behavior in real-time and provide tailored messages that satisfy them rather than generic bot messages. Online Store 2.0 supported
  • Personalized Customer Support – With Customer Insights, you can determine whether a customer is new or returning. This information is valuable for businesses that offer chat support on their Shopify store.

15. Subscriptions by Yotpo – Subscriptions app that activates recurring revenue in minutes

Subscriptions by Yotpo - Subscriptions app that activates recurring revenue in minutes'
  • Rating – 5.0 of 5 stars ( 10 reviews)
  • Pricing – Free to install. Additional charges may apply.

The Yotpo Subscriptions tool makes it easy for brands to add a subscription app and grow their business.

  • Sell Subscriptions in Minutes – Our platform makes it easy to create and manage subscription plans, which can help to boost customer loyalty and value. We offer free and frictionless migration from all other solutions, as well as 24/7 live chat support.
  • Empower Your Subscribers – Use our self-management portal to allow your customers to easily make changes to their subscriptions. With this intuitive tool, they\’ll have control over their subscriptions.
  • Increase Recurring Orders – Nurture your most loyal shoppers by engaging them in their buying journey and identifying them as subscribers. This will increase your recurring orders.

16. Richpanel Help Center & CRM – Live Chat, Helpdesk & Self Service. Upgrade Zendesk, Gorgias

Richpanel  Help Center & CRM - Live Chat, Helpdesk & Self Service. Upgrade Zendesk, Gorgias'
  • Rating – 5.0 of 5 stars ( 85 reviews)
  • Pricing – Free plan available. Additional charges may apply.

Panel is a customer service help center for online stores that lets you manage all customer support and service in one place.

  • Turn browsers to customers – With a little help from your chatbot, you can connect with visitors and provide product recommendations and coupons to convert them into paying customers.
  • Manage all channels – Manage customer support for Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon in one place.
  • Save time on customer support – Make it easy for customers to resolve issues on their own, including order tracking, returns, exchanges and product recommendations.

Let’s now take a look at some of the pros and cons of Richpanel ‑ Help Center & CRM.

Pros of Richpanel ‑ Help Center & CRM:

1. 1. The app is well-designed and easy to use.
2. The customer service is excellent and responds quickly.
3. The app is affordable compared to other CRMs.
4. The app has a lot of potential and can be customized to fit a business' needs.
5. The support team is willing to help and is very knowledgeable about the product

Cons of Richpanel ‑ Help Center & CRM:

1. 1. The app is difficult to set up, and some users have had trouble with the DNS settings.
2. It can be expensive for a CRM, and some users find that it doesn't justify the cost.
3. The support is excellent, but even they couldn't solve all of the users' issues.

Conclusion

These are some of the best Live chat apps for Shopify. While choosing a Shopify app that makes such an impact on your store, it’s important that you spend time early on to try these apps out. Most of these Live Chat apps have a free trial that you can use before finalizing on one! Keep following us for more Shopify app reviews

Want to get your app listed? If you have built a Shopify app that fits the list, see one missing from here, let us know. Drop us an email on [email protected] with the subject "Collaboration request" and we'll get back to you as soon as possible.

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Ray Ferrell

Ray is a SaaS marketer and writer by profession. He enjoys exploring the latest technology on the market. With this blog, he expresses his love for the newest software products on the market. Join him on the journey in exploring the SaaS markets.

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