Top 11 Best Helpdesk Apps for Shopify [Updated August 2022]

Shopify is one of the most popular eCommerce platforms out there and for good reason. It’s easy to use, has a ton of features, and is very scalable. But once you set up your Shopify store, you need to find the best apps to really make it work for you. So we’ve done the legwork and shortlisted the best Helpdesk apps for Shopify to help you get started.

Also check: Top 11 Best Crms Apps for Shopify

Best Shopify Helpdesk Apps Of 2022

With so many apps out there, it can be tough to know which ones are the best. So here’s a list of the best Shopify Helpdesk apps to help you grow and scale your business more efficiently. Each of these apps has its own unique set of features and benefits, so be sure to read through the descriptions and our take based on the user reviews carefully to find the Shopify app that’s right for you.

1. FAQs, Helpdesk, Chat, WhatsApp

FAQs, Helpdesk, Chat, WhatsApp - FAQ Page, Help center, WhatsApp, Messenger; 24/7 Support Chat'
  • Rating – 5.0 of 5 stars (25 reviews)
  • Pricing – Price: Free

People often think that having a lot of money is the key to happiness, but this is not always true.It’s important to have meaningful relationships with others, something that can be difficult to achieve if one doesn’t have a lot of money.

  • Smart FAQs popup for customers – FAQs about your store can be organized into one place and answered quickly. This will help customers save time and focus on shopping.
  • Fully customizable widget – Your widget can easily be customized to match your brand identity, without any technical requirements.
  • Multiple Contact-us options – Quick Contact-us methods can be integrated into WhatsApp, phone call, and message platforms.

Verdict:

Based on these reviews, it can be concluded that the Jasmine Support app is easy to use and has professional customer service.

2. Gorgias ‑ Helpdesk & Live Chat

Gorgias  Helpdesk & Live Chat - Happier customers. Easier workflows. Faster revenue growth.'
  • Rating – 4.6 of 5 stars (522 reviews)
  • Pricing – From $10/month. 7-day free trial. Additional charges may apply.

The best way to increase revenue is to build a brand that keeps customers happy and engaged. This requires a single platform that can be used to provide excellent customer service.

  • Unify your customer service – With My Order, you’ll be able to see all of your orders and conversations in one place, so you can quickly help customers on every channel.
  • Instant answers for customers – To help customers and agents quickly address common questions, build a help center that automates tasks such as ticket creation and response. Use dynamic templates to personalize responses to specific questions.
  • Now starting at $10/month – Select the plan that is working for you now, and easily scale as your business grows. We never charge for seats, so adding more users is free.

Verdict:

Based on the customer reviews, Gorgias seems to be a good ticketing system with helpful customer support. However, there are some issues with the platform which may cause problems for businesses. Overall, it is worth considering if you need a ticketing system that is easy to use and has lots of resources available.

3. HelpCenter | FAQ Chat Helpdesk

HelpCenter'
  • Rating – 4.8 of 5 stars (1282 reviews)
  • Pricing – From $3.99/month. 7-day free trial.

The HelpCenter App is designed to make interactions with customers more effective. By combining FAQ builders, livechat, and chatbots, it is a true life saver for any e-shop that values customer experience and its own time.

  • Intuitive FAQ in 10 minutes – Here are some Frequently Asked Questions about our product. We hope you find the answers helpful! If not, please feel free to contact us for more information. Thank you for choosing our product!
  • HelpDesk for customer service – You can access customer inquiries from the Help Center using various channels, including email, Live Chat, Chatbot and Facebook Messenger. This saves you time since you don’t have to switch between platforms.
  • Product description Tabs – Create a world class product page that is fully customizable, with tabs for specific, shared or static content. You can choose from a variety of options based on your needs.

Verdict:

Based on the customer reviews, the GutAbeApp is an excellent app with quick and helpful support. However, there are a few nuisances that need to be addressed. Overall, this is a great app with great customer service.

4. WhatsApp Marketing + Helpdesk

WhatsApp Marketing + Helpdesk - Customer Service CRM: WhatsApp API, IG, FB, Email, Live Chat'
  • Rating – 4.9 of 5 stars (56 reviews)
  • Pricing – Free plan available. 14-day free trial. Additional charges may apply.

We are trusted by 250+ D2C brands, including Nestasia, Sleepy Owl Coffee, Tilfi Banaras, Pashtush, Anveshan, Urban Monkey.

  • Omnichannel Customer Support – DelightChat enables you to manage all your customer queries from one dashboard. This includes messages sent through WhatsApp, Instagram DMs, Facebook Messenger, and Email & Live Chat.
  • Official WhatsApp Business API – Official WhatsApp Business API phone number: +1-800-123-4567This is the official phone number for WhatsApp Business support and marketing. You can use this number to reach out for help or to promote your business through WhatsApp.
  • 26x ROI – WhatsApp Marketing – You can send WhatsApp broadcasts to your customers using the official API. These broadcasts can be used for automated abandoned cart recovery, order confirmation, and delivery notifications.

Verdict:

Based on the customer reviews, it is clear that DelightChat has potential but needs to work on its customer service and bugs. However, the app is well-made and fits well with Indian merchant needs.

5. Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM - Customer service, chatbot, chat support, ticketing, CRM, FAQ'
  • Rating – 4.8 of 5 stars (210 reviews)
  • Pricing – From $29/month. 14-day free trial. Additional charges may apply.

Merchants love Re:amaze’s live chat and customer support solutions because they are reliable, efficient, and helpful.

  • Centralized customer service – You can manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, and VOIP in one place.
  • Boost sales and engagement – You can use automated website messages, push notifications, and chatbots to help you engage and sell to customers on your storefront.
  • Automate teams & common tasks – With Shopify Chat Orders, you can easily process orders, draft returns and refunds, and cancel orders in chat. You can also automate replies to customers with Shopify macros.

Verdict:

Based on the customer reviews, we can say that Re:amaze is a customer communications platform that is affordable and simple to set up. It also has great customer support.

6. Richpanel Helpdesk & Live Chat

Richpanel Helpdesk & Live Chat - Better customer service. Better live chat & FAQ. Better sales.'
  • Rating – 5.0 of 5 stars (90 reviews)
  • Pricing – Free plan available. Additional charges may apply.

Richpanel is a customer support management tool that helps Shopify stores manage their customer support channels in one place. This helps stores increase the efficiency of their customer support team and reduce first response time.

  • All channels. One inbox. – You can manage customer support from one inbox by using different communication channels. Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon can all be used to provide support to your customers.
  • Automate your work – To increase agent productivity, self-service flows can be put in place to automate common queries and save replies for future reference. This can help agents to focus on more important tasks, and free up their time for more important work.
  • Get more sales with Live Chat – Through live chat, you can proactively engage your customers and convert them into customers. You can recommend products to them, and provide coupons that can be used to purchase those products.

Verdict:

Based on the customer reviews, it seems that the Richpanel CRM has potential but is difficult to set up. It also has good customer service but could be improved in terms of usability. Overall, it may be worth considering for businesses with a high conversion rate or those who need a CRM for personalized customer service.

7. FAQ Page, Helpdesk/Help Center

FAQ Page, Helpdesk/Help Center - FAQ Page, FAQ Accordions, Product FAQ, Helpdesk/Support Corner'
  • Rating – 5.0 of 5 stars (107 reviews)
  • Pricing – Free plan available. 14-day free trial.

We will migrate all of your FAQs from your old app to ours for free. (Please let us know if you have any questions after you install).

  • Organize FAQs into Categories – How can I make sure my order arrives on time?Shipping FAQs Returns FAQs Product related FAQs
  • Add FAQs to your Product Pages – You can assign FAQs to be shown in specific product pages as an accordion or embed custom accordions anywhere. These FAQs are professionally and fully customizable, so you can change the font, color, and layout to match your own brand.
  • Allow Buyers to Message You – A widget with built-in contact us options for WhatsApp and Email. It allows buyers to reply to any further questions from buyers and access FAQs quickly.

Verdict:

Based on the above customer reviews, it can be concluded that SupportCorner is a good app that is easy to use and has helpful customer service. The only negative point is the pricing of the pro version.

8. Live Chat,Help Center,FAQ Page

Live Chat,Help Center,FAQ Page - Helpcenter,LiveChat,Helpdesk,Customer Service,Whatsapp,Track'
  • Rating – 5.0 of 5 stars (303 reviews)
  • Pricing – Price: Free

Some Shopify stores use Willdesk to quickly respond to customer support tickets and improve their efficiency.

  • HelpDesk for customer service – You can easily manage customer support from one inbox by using different platforms. You can stop switching all day long and focus on one task at a time.
  • Turn browsers to customers – You can engage with visitors and give them product recommendations, as well as share coupons to convert them into customers.
  • Powerful help center widget – If you’re unable to locate your order, you can use our order tracking widget to help track its progress. Additionally, we offer 24/7 live chat support to help resolve any issues.

Verdict:

Based on the customer reviews, the Willdesk chat software is an excellent tool that is well-designed and has a great range of features. It is perfect for businesses and can also be customized to meet specific needs. Overall, it is highly recommended.

9. eDesk: Helpdesk, Chat & More

eDesk: Helpdesk, Chat & More - eCommerce-built Customer Support, AI Inbox, Feedback, LiveChat'
  • Rating – 4.7 of 5 stars (26 reviews)
  • Pricing – From $69/month. 14-day free trial. Additional charges may apply.

eDesk is a helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social media channels and of course Shopify. eDesk automates customer service by using artificial intelligence (AI) to detect problems and suggest solutions. This helps businesses improve customer happiness, productivity and reputation.

  • Centralize customer messages – To help you manage customer queries more efficiently, we’ve compiled them all into one place.
  • Automate tasks, reply faster – Automated rule-based reply suggestions will help you quickly reply to customer queries, saving you time.
  • Chat with buyers, drive sales – Live Chat can help you boost your sales by helping webstore visitors in real time at the peak of their purchasing intent.

Verdict:

Based on the customer reviews, it seems that eDesk has a good customer service team who are attentive and helpful. However, it can be difficult to get in touch with them if you have questions or problems. Overall, eDesk is a great app which makes managing customer service much easier.

10. MyAlice ‑ Helpdesk & Chatbot

MyAlice  Helpdesk & Chatbot - Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot'
  • Rating – 4.9 of 5 stars (7 reviews)
  • Pricing – Free plan available. 14-day free trial. Additional charges may apply.

Alice is Shopify’s customer service helpdesk that can start conversations with customers and sell products over online store chat and social media channels. Customers’ data is accessible from Alice so support staff can see orders instantaneously. Editing orders, returns, refunds, and cancellations is also easy from Alice without leaving the helpdesk.

  • All channels in one inbox – In order to efficiently manage customer support, you can use Live chat, Facebook, Messenger, Instagram, and WhatsApp. You can also find all of your Shopify orders in one place.
  • Manage orders from inbox – Shopify lets you view orders, customer details, and product inventory right in your inbox. You can update, cancel or refund orders without having to switch to a different app.
  • Automate with AI Chatbots – If you have repetitive support queries, you can save time by using chatbots to automate up to 50% of your work. And since your storefront will always be available, you can keep customers engaged 24/7.

11. LimeChat: AI powered Helpdesk

LimeChat: AI powered Helpdesk - Helpdesk, Live Chat & automation. Upgrade Reamaze, Gorgias'
  • Rating – 5.0 of 5 stars (7 reviews)
  • Pricing – From $29/month. 30-day free trial. Additional charges may apply.

LimeChat is a Helpdesk designed specifically for Ecommerce businesses, which allows your customer support team to manage all of your channels from a single dashboard. Hundreds of shopify stores use LimeChat to automate 70% of queries, resulting in reduced front-line support time and resolution times compared to other similar tools.

  • One Helpdesk for all channels – To improve ticket management, centralize all support tickets from live chat, email, Facebook, and Instagram into one dashboard. This will make it easier to track and manage all inquiries.
  • Personalised experiences – Allow customers to have an omnichannel experience that integrates customer history and past interactions, providing a 360-degree view of the customer’s journey.
  • Automate upto 70% queries – By automating your customer support across the buying journey, you can easily scale to address pre- and post-purchase queries.

Next steps

There you have it! The best Shopify helpdesk apps to help take your business to the next level. No matter what your budget is or what type of business you have, there’s an app on this list that can help you improve and scale your business. And since most of these Helpdesk apps for Shopify have a free trial, you can spend a while to try some of the ones you like best before finalizing one one! So what are you waiting for? Get started today and see the results for yourself! And don’t forget to keep an eye on for more Shopify app reviews

Want to get your app listed? If you have built a Shopify app that fits the list, see one missing from here, let us know. Drop us an email on [email protected] with the subject "Collaboration request" and we'll get back to you as soon as possible.

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Ray Ferrell

Ray is a SaaS marketer and writer by profession. He enjoys exploring the latest technology on the market. With this blog, he expresses his love for the newest software products on the market. Join him on the journey in exploring the SaaS markets.

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